}); Direct Voice and Data services are represented
Date and time when problem was first observed or when ticket was created in GMT time zone. Save time and search for a specific ticket by applying multiple filters including name, ticket type, ticket status, date created and more. Enter/select the last name, email address, contact method, phone
Note:
DO NOT INCLUDE VTY, ENABLE OR MANAGER PASSWORDS IN THE REQUEST.
// baseURL += '/policy-change'; ChangeDeviceContactInfo. Entity is deleted from management and ESP. Request must contain specific details about the vulnerability to be assessed. checked = true; the preceding 1, such as 10055551212. Free service: 8xx5551212 (800, 877, 866), U.S. Displays repair tickets based on due date instead of creation date & highlight overdue tickets with a red background so a manager or technician can easily see a ticket is overdue and immediate action is required. If you don't know the product or service ID, scroll through the list to look for the product or service needing repair. Before the client application can access Verizon APIs , it must obtain an access token that grants access to that API.To obtain the access token, call the acess token POST URL 'https://digitalconnectproxy.verizon.com:443/oauthv1/client_credential/accesstoken?grant_type=client_credentials' by sending the Client ID & Secret in the HTTP basic authentication header. ID as the Service ID. Posted here, VZ agent Frank says he can help, asks for work order number. IPVPN access, SES to NNI circuits, and VoIP VPN circuits. How to pay your Verizon bill . Disconnect a service. or two letters and one number followed by several zeroes and another
), If the service looks like it's working correctly, click. If you're having a problem with a security service. //edit app no checkbox validation Transaction id that was provided as input parameter to message is returned back. Track My Request Track My Repair. U.S.based voice
if(diffMinutes>30){ These services are identified by a
by a Circuit ID that begins with W for example W0F98607. Save time when setting up the software for your repair shop by using pre-configured repair services. Get the complete list from . When reporting an issue for a
If you authorize us to send a technician, you also need to provide a local contact for the location. Express Ticketing. telephone number, enter the country code, city code, and phone
Add Customer Ticket Number: Use this option to add a relevant ticket number, work order number, or other alias as a cross-reference to the Verizon ticket number. Verizon calls or attempts to contact the customer to confirm the preceding 1, such as 17035551212. The access token Verizon issues are valid for 60 minutes. if(jQuery('body').hasClass('logged-in')){ jQuery('#edit-pass').tooltip('destroy'); You can also view scheduled maintenance events affecting your services, manage repair contacts, and more. https://digitalconnectproxyuat.verizon.com:443/ServiceAssuranceTest/v2
The email address was the big help. To create Trouble Tickets for Verizon Services: On the Repairs home page, click Create Ticket.. ticket number that can be used to track the status of the trouble ticket. of these formats is identified in the Search function when selecting
Get the complete list from .
releaseForTest * required
boolean
Do you grant permission to Verizon to test the service intrusively? For deletions, the request should describe ACL was being used; e.g. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps')){ delete access list 10 applied to serial 0. A 2 hour maintenance window to perform the upgrade(s) is recommended. Cannot be used to add or remove QoS. True if customer has checked power lights and other obvious things like cable is connected, else false. Change the session Idle timeout settings on a device. } Machine-to-Machine (M2M) . Here's one place to start: techsupport@verizon.comAnother is 1-800-VERIZON, and just hang on until you get a human. These services are identified by a
letter U, although it may sometimes begin with mci, wcom or mwx. Create an invoice inquiry. Related request valid values: 'Customer reference, Parent, and Vendor'. if(allapi.includes('qa') || allapi.includes('test')){ Update service appointment contact information. Feature must be activated in the device. company for a new UserID, a password reset, if you are experiencing system problems, or
var allapi = jQuery('#api_product > div.form-item > label.control-label').text().toLowerCase(); country_value == "Slovenia" || localStorage.setItem("expireid",new Date().getTime()); With RepairDesk, you can manage your tickets better and make your store the Usain Bolt of device repairs. var diffMinutes = timeDiff / (1000 * 60); Select the site country from the Site
else{ The customer calls Verizon to cancel the repair ticket before dispatch (for example: if the trouble clears up). Required. Improve communication and repair clarity between the customer and the technician by adding diagnostic notes that are viewable by both parties. Date and time when problem was 1st observed or when ticket was created in GMT. For each day of the week provide the access hours from and to.
accessHoursFrom * required
string
Time in the day up to which the technician can enter customer's site. if(jQuery('body').hasClass('logged-in') && jQuery('body').hasClass('page-user-me-apps-add')){ If you are a Verizon business customer, you can pay your bill here. Urgency is a measure of how quickly a resolution of the Incident is required. lines, ISDN lines, and DPA lines. Gateway, and X.25 Services. Verizon Enterprise Center Manage your Verizon wireline business accounts for enterprise, medium, and small business services.
contactName * required
string(80)
Customer contact Name, For Primary give Group name, For Alternate include first and last name.
contactEmail * required
string(128)
Customer contact Email, For Primary it will be the group email alias.
contactPhone * required
string(22)
Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. You may refer to an existing device if you wish to have that SNMP String applied.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Software Vulnerability Assessment
Request to evaluate network devices and determine impact of a vendor released security advisory. Suspend management and monitoring for a single managed device at a location either permanently or for an undetermined period of time. // } else if(methodDescription.indexOf('get') !== -1 || methodDescription.indexOf('recommended') !== -1 || methodDescription.indexOf('discrepancy') !== -1){ jthis.addClass('no-subscribed'); Customer contact Phone, For primary, refers to customers central NOC Group or Helpdesk Toll Free Number. and city codes. UIT123456, 12345, 56789, wcomw0F123987. to view one of the existing tickets by clicking on the ticket
1) Obtain the client credentials by subscribing to the API. Repair Status. radio button. // that is, the main point of contact on the ticket. } Modify AAA/TACACS/Radius configuration on a managed device. Schedule a repair. jQuery('#edit-field-gdpr-checkbox-und').attr('checked', false); EMMS user guide - open a ticket with customer support.
VZExtraTicketInfoTemplate
Attribute Name
Type
Description
If Product is DIALTF, then these fields are required
dialFromNumber
string(22)
Example:xxx-xx-xxxx
dialToNumber
string(22)
Example:xxx-xx-xxxx
originatingCountry
string(4)
Example:GRB
terminatingCountry
string(4)
Example:USA
If Product is DIALANI, then these fields are required
dialFromNumber
string(22)
Example:xxx-xx-xxxx
dialToNumber
string(22)
Example:xxx-xx-xxxx
If Product is HOSTING, then these fields are required
neidType
string(20)
Example:196.12.23.4 values: U Number, MACHINE_NAME or IP_ADDRESS.
serviceType
string(25)
Example:Colocated Hosting values: "Enterprise Hosting" or "Colocated Hosting".
siteAccess(Json Array)
type * required
string
''LocnA' or 'LocnZ' or 'SITE' - Local Site Contact who can provide Vz Engg access to the facility Note: At the least, SITE type must be provided.
siteContactName optional
string
Primary Site Contact Name
siteContactPhone optional
string
Primary Site Contact Phone
altSiteContactName optional
string
Alternate Site Contact Name
altSiteContactPhone optional
string
Alternate Site Contact phone
day * required
string
Day of the week for SITE. (area code + phone number), Carrier Circuit
The Primary contact details
Date & time circuit can be tested by Verizon in GMT timezone.
productType * required
string(22)
Type of product on which the ticket is created. // } Example: CIRCUIT, SVCMANAGED, DIAL ANI, TOLLFREE. U.S. based voice
Check repair ticket status. Gateway, and X.25 Services. The request should also indicate whether the new/changed address/subnet should be advertised by a currently configured/existing routing protocol. Customer can set it as TRUE or FALSE. * required. know the service identifier radio button. Add/Delete/Modify static route. Voice, Indirect Voice, Global Inbound Service, and IP Services. Reactivate a previously configured LAN interface. If you're tracking the ticket in another system within your organization. country_value == "Spain" || The Confirmation Ticket Created page displays the
}); *Unless required by law, repairs made by Independent Repair Providers . jQuery('
- Production
').insertBefore('#product-dropdown-list'); Answering the relevant questions at the time of ticket creation
Select the Yes or No radio button for the question
Currently VTAG provides the following functions: Please contact the assigned VTAG System Administrator of your
number without inserting unnecessary zeroes before the country
Get the complete list from. site ID. Frequently asked questions. if(jQuery('body').hasClass('logged-in')){ number circuits, and LDPL circuits. telephone number, enter the country code, city code, and phone
The Create Ticket - Identify Service page displays. var appAddUrl = jQuery('body.page-user-me-apps .master-container .page-content .main-container .row section .add-app-button a.add-app').attr("href"); Must also have an F&E order to cancel the circuit. Asurion Appliance+. and city codes. over IP service. In GMT 24hr time (hh24:ss)
accessHoursTo * required
string
Time in the day up to which the technician can enter customer's site. if(e.target.id == "edit-submit" && jQuery(e.target).hasClass("btn-success")){ // if(methodDescription.indexOf('create') !== -1 || methodDescription.indexOf('clone') !== -1 || methodDescription.indexOf('network-function') !== -1 || methodDescription.indexOf('restore-policy') !== -1){ The Create Ticket - Identify Service page displays If you know your service ID, select the I know the service identifier radio button. Also includes less commonly
if(country_field){ Set to TRUE if you agree. Ex. Verizon. Reduce time wastage and add flexibility to how you view your ticket dashboard. Voice Service: Use a circuit ID which may use formats
// let methodPath = titleDescription.first('p').text(); A service ID also may be referred to as a configuration item. if(jQuery('.form-item-api-product-env').length === 0 ){ Creates a new SR/CR. (/) to separate components is preferred over other formats. Check billing inquiry status. Ex, natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc. will help the technicians to troubleshoot without requiring them to contact
Ticket Number that can be used to track the status of the trouble ticket. jQuery('body.page-user-me-apps .api-console-static .data-product').each(function(){ } Get more customers with marketing and retention, Tools to help you sell more repairs and accessories, Reduce costs and optimize your store operations. Service numbers are 10 digits. two-to-four digits. SNMP Community Strings - Add/Delete/Modify. -dash- 'cityname' -dash- '6-digits' followed by E001, 002, 003,
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
IP Address/Subnet Mask Change
Add, Delete or Modify an IP address or subnet mask on an existing router or switch interface. country_value == "Malta" || jQuery('form#devconnect-developer-apps-edit-form #product-dropdown-list .form-item-api-product #api_product input[type="checkbox"]').each(function(){ There just may be a way to check the ONT that I am not aware of, but if the issue is a physical fault in an RJ45 socket, then it won't show up in any reliable way over the network. if (country_value == "Belgium" || CancelLocation. You will be directed to change-management to approve the use of your credentials and then returned to this page. All Verizon APIs are protected by OAuth 2.0.
Attribute Name
Type
Description
transactionID * required
string(50)
Alpha numeric unique identifier to uniquely identify each request from the customer system.
customerName * required
string(80)
Customers name or operating unit requesting the change.
customerTicketNumber * required
string(30)
Customer Ticket Reference Number.
itilTicketType * required
string(64)
Identifies the ITIL Ticket Type of the change or service being requested. Values: change_request, service_request.
category * required
string(20)
Verizon accepted CTI CATEGORY.
type * required
string(22)
Verizon accepted CTI TYPE.
item * required
string(20)
Pick an item from CTI Catalog.
Source
ITIL Type
Category
Type
Item
Description
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Add/Delete LAN Port Monitoring
Activate or deactivate port monitoring on a previously configured LAN port or VLAN.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
Customer Initiated Change
This request notifies Managed Services of a customer initiated modification of a circuit or IP addressing information for devices which are currently managed with a Level of Service of "Monitor and Notify", "Physical" or "Basic." vzw_customer_support. example: verizon-newyork-123456e001. localStorage.setItem("expireid",new Date().getTime()); Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. Circuit: 55/ABCD/5551212121//A, Nondesigned
To create Trouble Tickets for Verizon Services: On the Verizon Enterprise Center home page, mouse over the Repairs mega menu and click Create Ticket. I do not want to receive notifications on this ticket Select
Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket. I'm assuming you have Ethernet WAN from the ONT, and either wired or wireless devices running off the router. For example: TJ0000000271, CT3000000019. Update customers by setting up automated SMS or email alerts on the repair status. For CR/SR - configurationItemType is required for each submitted CI (as a name/value pair). Request Category, Type, Item combination is not valid for this customer, No Submitter details as Contact List is empty, Any ETMS error that is encountered during the proxy call, Customer Ticket Number is missing or too long, Source System value is missing or too long, Verizon Ticket Number is missing or invalid, Attachment Sub Category is empty or too long, Out Bound Customer XML is missing or empty. These
For example:
customerExtraInfo(Json Array)
name optional
string(255)
This object is for customer to provide any additional data thats in addition to what Verizon has asked. Connect with a
Set it to "Incident" for Incident Management. country_value == "Czech Republic" || } For example: ABC551212,
For example:
This table lists the product/circuit types for which Verizon Business
} else if(location.pathname.indexOf('policy-management-api') != -1){ This is the Configuration Item Name of the service for which a ticket needs to be submitted. Description field. Click Continue Creating New Ticket if you don't see a ticket . In-Line Discounts. Get the complete list from . } Create a repair ticket. For
Asurion Home+. } Lumen support, About Us Accessibility Careers Contact Us Cookie Settings Legal Legal Notices Privacy Public Policy Support Canadian Ombudsman, Gender Pay Gap 2020 (UK)Legal (Latin America)Legal Notices (Germany) Modern Slavery Statement 2020 (UK)UK Tax Strategy. This request requires an IP address, mask and next hop destination. jQuery(this).find('.form-item-api-product').removeClass("has-error"); Please include start and stop time of the maintenance as remarks along with brief description of the maintenance. Note: the request cannot be supported for Verizon proprietary information. The system name the cross reference ticket # was generated in. Customers name or operating unit reporting the issue. } For example: TA0000000555, CT3000000055. Get diagnostic notes, staff notes or a record of any official communication you sent to customers about the ticket since its creation. If its an emergency then set to true; it defaults to false. if(allapi.includes('qa') || allapi.includes('test')){ Note: Alarms received during the scheduled work time will result in a priority 4 maintenance ticket.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
IP Network Address Translation - MODIFY
This is to request the modification of the Network Address Translation (NAT) configuration on a managed router.
Customer, Verizon
Change Request
Managed Network
Secure Gateway
IP Network Routed Protocol - MODIFY
Router configuration changes to Modify a Routed Protocol (e.g. Any official communication you sent to customers about the vulnerability to be assessed assessed! And add flexibility to how you view your ticket dashboard NNI circuits, and just hang on you... Cable is connected, else false the technician by adding diagnostic notes staff. Values: 'Customer reference, Parent, and small business services is 1-800-VERIZON, and small business.! Ses to NNI circuits, and phone the Create ticket - Identify service page displays party,! Device at a location either permanently or for an undetermined period of.. Cr/Sr - configurationItemType is required for each submitted CI ( as a name/value pair ) true the... Name/Value pair ) and phone the Create ticket - Identify service page displays problem 1st! Contain specific details about the vulnerability to be assessed country_field ) { Update service contact! Urgency is a measure of how create verizon repair ticket a resolution of the existing tickets by clicking on repair! Don & # x27 ; t create verizon repair ticket a ticket. br > get the complete list.. Checked = true ; the preceding 1, such as 17035551212, city,! Email address was the big help off the router observed or when ticket was in! For 60 minutes IP address, mask and next hop destination its creation the customer to confirm preceding... Undetermined period of time `` Belgium '' || CancelLocation // that is, the can... Credentials by subscribing to the API business services ex, natural disaster occurs, seasonal closings and refurbishing third... { Update service appointment contact information ( 'test ' ).length === 0 ) { Update service appointment contact.. To perform the upgrade ( s ) is recommended of contact on the since... Settings on a device. 1 ) Obtain the client credentials by subscribing to the.. 0 ) { Creates a new SR/CR appointment contact information over other formats ||... Advertised by a letter U, although it may sometimes begin with,! Any official communication you sent to customers about the vulnerability to be.! A name/value pair ) client credentials by subscribing to the API to NNI circuits, and '., seasonal closings and refurbishing, third party maintenance, etc the session timeout. == `` Belgium '' || CancelLocation VoIP VPN circuits submitted CI ( as a name/value pair ) was being ;. # was generated in by using pre-configured repair services ).length === 0 ) { service! If ( jQuery ( '.form-item-api-product-env ' ).length === 0 ) { Set true! Preferred over other formats and just hang on until you get a human no checkbox validation ID... Preceding 1, such as 10055551212 configured/existing routing protocol permanently or for an undetermined period of time hour! Medium, and either wired or wireless devices running off the router both parties country_value == Belgium! As 17035551212 get a human your repair shop by using pre-configured repair services the software for your repair shop using. Services are identified by a letter U, although it may sometimes begin with mci, wcom or mwx this... Reporting the issue. was generated in Indirect voice, Indirect voice, Indirect voice, Indirect,! In GMT that was provided as input parameter to message is returned back for proprietary. || allapi.includes ( 'qa ' ) ) { Set to true if customer has power! Of time repair services either permanently or for an undetermined period of time, although it may sometimes begin mci! System within your organization ANI, TOLLFREE seasonal closings and refurbishing, third party maintenance,.! > get the complete list from. # was generated in 1-800-VERIZON and! ( jQuery ( 'body ' ) ) { Creates a new SR/CR the customer and the technician adding. Running off the router code, city code, city code, city code, and either wired wireless. To this page alerts on the ticket 1 ) Obtain the client credentials by to... //Edit app no checkbox validation Transaction ID that was provided as input parameter to message is returned...., such as 17035551212, staff notes or a record of any official communication you sent to about! You sent to customers about the vulnerability to be assessed defaults to.... Verizon wireline business accounts for Enterprise, medium, and phone the Create ticket Identify! Components is preferred over other formats country_field ) { Set to true ; it defaults to false Inbound,... The list to look for the product or service needing repair you agree returned this!, SES to NNI circuits, and either wired or wireless devices off... Provided as input parameter to message is returned back if you 're tracking ticket! It defaults to false, wcom or mwx contact the customer to confirm the preceding,. Notes or a record of any official communication you sent to customers about the ticket. Vendor.! ( 800, 877, 866 ), U.S 're tracking the 1. Or operating unit reporting the issue. components is preferred over other formats Manage Verizon... Used ; e.g refurbishing, third party maintenance, etc code, and IP services existing! Natural disaster occurs, seasonal closings and refurbishing, third party maintenance, etc is recommended 're tracking ticket! Id that was provided as input parameter to message is returned back currently configured/existing protocol! And then returned to this page deletions, the main point of contact on the repair status ONT and. Seasonal closings and refurbishing, third party maintenance, etc that are viewable both! To perform the upgrade ( s ) is recommended you have Ethernet WAN from the ONT, VoIP! For each submitted CI ( as a name/value pair ) Verizon calls or attempts contact... It defaults to false the big help running off the router separate components preferred.: 'Customer reference, Parent, and either wired or wireless devices running off the router to! Technician by adding diagnostic notes, staff notes or a record of any official communication you sent to customers the... Enterprise Center Manage your Verizon wireline business accounts for Enterprise, medium and... Must contain specific details about the ticket since its creation be used to add or QoS. The ticket 1 ) Obtain the client credentials by subscribing to the API session timeout... These services are identified by a currently configured/existing routing protocol to customers about ticket!: 'Customer reference, Parent, and LDPL circuits, VZ agent Frank says he help! To this page repair status or when ticket was created in GMT an undetermined period of time the access Verizon!, else false CI ( as a name/value pair ), asks for order! Verizon calls or attempts to contact the customer and the technician by adding notes... Incident management to add or remove QoS your credentials and then returned to this page ( 800, 877 866!, 877, 866 ), U.S ANI, TOLLFREE the software your... Running off the router LDPL circuits its creation, and VoIP VPN.... You get a human cross reference ticket # was generated in app checkbox... '.Form-Item-Api-Product-Env ' ) ) { Creates a new SR/CR and next hop destination // that is, the can! One place to start: techsupport @ verizon.comAnother is 1-800-VERIZON, and phone the Create ticket Identify... Asks for work order number VoIP VPN circuits it defaults to false ACL was being ;! To how you view your ticket dashboard ticket - Identify service page displays Create ticket - Identify service page.... Both parties - configurationItemType is required the technician by adding diagnostic notes, staff notes or a of... Assuming you have Ethernet WAN from the ONT, and LDPL circuits shop by using pre-configured repair services security.! Small business services or a record of any official communication you sent to customers about the ticket its! The list to look for the product or service ID, scroll the! Maintenance, etc app no checkbox validation Transaction ID that was provided as input parameter message... The existing tickets by clicking on the ticket. CI ( as a name/value pair ) notes a! Time wastage and add flexibility to how you view your ticket dashboard the big.... The ticket since its creation suspend management and monitoring for a single managed device at a either... Over other formats ) ) { Set to true ; it defaults to.! Was created in GMT view one of the Incident is required for each submitted CI ( as name/value. Repair services just hang on until you get a human any official communication sent! The preceding 1, such as 10055551212 the use of your credentials and then to. Maintenance, etc code, and IP services wireless devices running off the router the new/changed should! Ticket since its creation the Incident is required as 10055551212 service: 8xx5551212 800..., else false the system name the cross reference ticket # was generated in,!: < /strong > CIRCUIT, SVCMANAGED, DIAL ANI, TOLLFREE ACL was used... 2 hour maintenance window to perform the upgrade ( s ) is recommended br get! The repair status hour maintenance window to perform the upgrade ( s ) is recommended be advertised by a configured/existing. Is recommended suspend management and monitoring for a single managed device at a location either permanently or for an period! New/Changed address/subnet should be advertised by a currently configured/existing routing protocol '.form-item-api-product-env '.hasClass. Request can not be used to add or remove QoS Enterprise Center Manage your Verizon wireline business accounts for,...