With an extensive array of amenities, wellness village, a grand pillar less ballroom and three dining outlets, Princesa Garden Island Resort and Spa is a destination of its own. Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. The resort offers free return airport transfers to Puerto Princesa International Airport, located just 1.2 miles away. Set your family on a visit to a tropical island paradise, where you can indulge in the pleasures of an exquisite getaway! Lovely location but everything about the service and food was average. On behalf of the team, I would like to offer my sincere apologies for the inconvenience you experienced during your stay. Alex Ebuenga, a great staff member took care of absolutely everything, making the stay one remarkable milestone of our trip to Philippines. Please enter a valid email address, Thanks! It is known for its stunning natural attractions, including Honda Bay and the Puerto Princesa Subterranean River National Park, which is a UNESCO World Heritage Site. And the food was edible but nothing the write about. Bike rentals are also available for one hour of free use. The front desk is staffed 24/7 to help with securing valuables, dry cleaning/laundry, and luggage storage. We truly appreciate your favorable comments during your stay with us. Our team would like to express regret for falling short in our service which is far from the standards we are known for. Our reservation was for a twin room and when I asked if there was any king available they upgrade us on a pool access room . We are glad that you and your family had a delightful experience at our resort. Our team would like to express regret for falling short in our service which is far from the standards we are known for. Lots to do in the hotel - play giant chess, pool, 2x nice restaurants, walks etc. From the shuttle ride to checkin and even housekeeping, the friendliness and service tops many 5 diamond hotels in other countries. Complimentary bottled water is also available. Splendid Vacation with my family because of this resort, not pricey for the facilities. and Is it possible to add 2 extra beds for another two adults? Whether you believe it is expensive or not, this place appears to be top notch for the area. The hotel offers lots for both kids and adults, so it sees about even numbers of families and couples. However, while the resort generally gets good feedback, there have been complaints of poor Wi-Fi and no hot water due to the reliance on solar heating. Princesa Garden Island Resort and Spa is a 4-star, 4- hectare oceanfront property perfectly located approximately 15-minutes away from Puerto Princesa International Airport. We make it clear when weve done this. Best kudos to Ms Mean and all the staff behind this great and wonderful service God bless the works of His Hands in this place! The Princesa Garden Island team look forward to welcoming you back for another memorable visit. It was lovely to accommodate you and we hope that you enjoyed your stay with us. This is very much 5* for Palawan and the best near Port de Princesa, we had a very nice, relaxing stay at this hotel. Best, Princesa Garden Island Resort and Spa #escapecompletely, It was a complete escape, a relaxing experience away from the city. The hotel was clean and quiet, and a nice little getaway. Best, Princesa Garden Island Resort and Spa #escapecompletely, the place is beautiful, quiet, the staff are kind, there are many things to do, the food is delicious, the room is clean, near the seathe place is nice, quiet, the staff are kind, there is a lot to do, the food is delicious, the room is clean, close to the sea, it's nice to take a bath, everything you can do, there are family friends, although they also have one for newlyweds and couples at night. We are glad that you and your group had a delightful experience at our resort. We have more than 70 million property reviews, and they're all from real, verified guests. Required fields are marked *. He had a great smile and was so friendly that it made me want to sit down and try the drinks (which were really tasty). The resort also boasts a variety of amenities for guests to enjoy, including a large outdoor pool, a fitness center, and on-site water sport facilities. It's a great feeling being able to jump right into the swimming pool straight from your room. Rice serves both local and international cuisine, ensuring there is something for everyone to enjoy. Honda Bay is 4.3 miles away while Puerto Princesa Subterranean River National Park is 48.8 miles from the property. This resort is located only 15 minutes away from the airport and is surrounded by lush greenery and crystal-clear waters at the sandbar. The Tomato & Basil Restaurant serves bland pasta dishes - very average. Princesa Garden Island Resort & Spa offers a variety of room types, ranging from entry-level Princesa Classic that start at 35 square meters (115 square feet) up to 173-square-meter (1862-square-foot) Two-Bedroom Luxury Suites. Tomato and Basil Cuisina Italiana specialises in Italian cuisine. It was our great pleasure to have you with us. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Save my name, email, and website in this browser for the next time I comment. Walkways were out of use due to rotting wood. There are also on-site water sports facilities available, providing guests with opportunities to try their hand at kayaking, snorkeling, and more. Thank you for having taken the time to review your stay. Fortunately, we were lucky to have stayed at other resorts (FOR A FRACTION OF THE PRICE) besides Princesa Garden which gave us a great experience. We appreciate your kind compliment about our resort and the service that we give - specially from Jocel, Jerson and the front desk team. All extra beds are subject to availability. We are pleased to know that you had a comfortable vacation with us and particularly enjoyed the pool, food and service that we give. Perhaps worst of all, the hotel decided to hold a private conference on the grounds and had loud music till late at night because they were having a private closing party. We hope to be able to be of service to you in the near future. + Complete inability of the staff to answer direct questions or provide solutions to problems -- this made us almost miss our flight. You can use the Special Requests box when booking, or contact the property directly with the contact details provided in your confirmation. Rooms are lovely & really liked the evening deliveries of Philippines food treats. typical resort hotel, but the sandbar takes this to another level. If you stayed at this property through Booking.com you can write a review. Staff acted like all these issues were normal. I understand that they currently in a "soft opening phase", but that does NOT excuse the MANY other areas where this hotel is lacking. With its range of accommodations, amenities, and dining options, guests are sure to have a comfortable and enjoyable stay. It is delightful to hear that you had an enjoyable stay. The Princesa Garden Island team look forward to welcoming you back for another memorable visit. Tips for travelers : bring your mosquito repellant !!!! -The Management. by Travel and Tours | Feb 5, 2023 | Uncategorized | 0 comments. We would be glad to welcome you back again here at Princesa Garden Island Resort and Spa! This service may contain translations powered by Google. ). However, we appreciate your favorable comment regarding to our staff. Although it's a far cry from a business hotel, there are a business center, function hall, and ballroom, plus a chapel for weddings. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. My kids enjoyed the slides of the resort while my husband and I enjoyed the tranquil ambiance at the sandbar. Dear Mr./Ms. The hotel's overall look is sleek yet inviting. Thank you for choosing Princesa Garden Island Resort & Spa for your recent stay in Puerto Princesa. If you like, you can sort and/or filter them (by time of year, review score, etc.). Best, Princesa Garden Island Resort and Spa #escapecompletely. The grounds themselves are interspersed with fountains, stone pathways, and palm trees. It is encouraging for us to hear that we have done a job well done. With Princesa Garden Island Resort and Spa, getting away isn't a journey, it is a complete escape. Note that due to the hotel's solar heating, hot water in showers is occasionally not available when it's cloudy. Details About Princesa Garden Island Resort & Spa Category Hotel resort Contact info Caniguiran, Barangay Bancao-Bancao, Puerto Princesa, Palawan, Puerto Princesa, Philippines Address +63 917 873 9574 Mobile reservation@princesagardenisland.com Email Websites and social links https://www.princesagardenisland.com/ Website princesagarden Instagram Courteous, friendly and responsive staff. Prices are the average nightly price provided by our partners and may not include all taxes and fees. By the first week of November, we assure that well be using Heat Pump to supply the hot water needs of our guests anytime of the day. Hi, Im arriving for my tonight reservation. Princesa Garden Island Resort and Spa is an idyllic retreat that offers guests a luxurious escape filled with comfort, relaxation, and adventure. Comments like this further motivate us in providing nothing but the best for our guests. At Princesa Garden Island Resort and Spa, guests have access to an outdoor pool, free WiFi in public areas, and a conference center. Free in-room WiFi is available to all guests, along with dry . Dear BersonReis, We are elated to hear about your lovely experience with us. Guests are treated to a welcome drink upon arrival, and the resort also has its own tour desk. Choose Princesa Garden!!! The 78 room resort centers on its Asian-themed architecture infused with a native touch, which blends in completely with the foliage surrounding the resort. We are delighted to know that we have lived up to your expectations and most importantly, had a relaxing and enjoyable stay. Because of the tides, activities at sea mostly only possible in the morning. This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Best, Princesa Garden Island Resort and Spa #escapecompletely. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. We are looking forward to welcoming you back in the near future. Contributions should be appropriate for a global audience. The kids, Dear Twofourwall, Mabuhay! Service was average for a resort that positions itself as a high quality destination. Please be assured that we have already talked to the Kitchen team and are doing necessary adjustments on the food quantity and quality to further meet the standards expected of us. emails, phone numbers or credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (e.g. Additional sorting options may be available (by type of traveller, by score, etc.). Due to Coronavirus (COVID-19), this property is taking steps to help protect the safety of guests and staff. They are also applicable regardless of the sentiment of the comment. All of our friends and family came to the resort to celebrate with us and they were all impressed with the level of service from the staff and the resort itself. + Forced us to pre-pay the entire stay at check-in and when we were unable to use the facilities we paid for due to their staff, the promised refund has been in "processing" limbo for more than a week. -The Management. All units have balconies with sunbeds and a host of in-room amenities including minibars, safes, 40- or 46-inch flat-screen TVs, coffee- and tea-making facilities, and bathrobes. Moreover, it is always a special treat for us to learn of the wonderful time our valued guests had at our resort. A lot of them were also first timers travelling to the Philippines and have wanted them to have a good impression of the country which Princesa Garden has delivered. For more affordable Princesa Garden Island room rates, . The only drawback is that the bar is only open until 22.30 in the evening, Dear Mr./Ms. What was disappointing was the general upkeep of some areas, for example the mini golf was completely overgrown. Please enter the dates of your stay and check the conditions of your required room. Its located away from town which is a good thing. Highly Recommend this hotel, This hotel definitely ranks a very high rating. It is ideally located for both leisure and business travelers who want a taste of what Palawan has to offer. Hotel also offer free transport to and from the airport and approach to town is very easy with tricycle (only 100pesos) Breakfast also really good. I am really thankful to the resort and their team. Here, detached from the places of bustling activity, one can completely break away from all their stresses and take that well-deserved luxury. We are thrilled that you had a great stay and enjoyed all aspects of our resort. The breakfast was delicious and servers were helpful. And thats a shame because the world is filled with. Dear Mr./Ms. Other features include an outdoor game room with a pool table, foosball, and a dart board, plus a gigantic outdoor chess set. The resort is also just 4.3 miles from Honda Bay and 49 miles from the Puerto Princesa Subterranean River National Park. The Best in Puerto Princesa. Thank you for having taken the time to review your stay. You will surely leave Princesa Garden with a big smile with full of contentment and looking forward to your next stay in this place again. Please check your booking number and PIN and try again. Accommodation and facilities were great, all staff from front desk, to restuarant, to house keeping and security, all were so friendly, courteous, accommodating and professional. The breakfast food buffet was awesome and the conference hall as well. I'm sure they will be delighted to hear of your good feedback. Thank you for taking time to share your experience with us online. Taxes and fees that are shown are estimates only. We were greeted with welcome Non alcoholic drinks (delicious iced tea) during our check in. Princesa Garden Island Resort and Spa #escapecompletely. Your email address will not be published. Very good for protecting and maintaining the mangrove area. They really are missing a trick, my wife drinks Coke Zero and they had 2 cans when we arrived, and although there for 4 nights no effort made to replenish stocks. This was our third trip back and this time it was extra special as we got married at this beautiful resort. Manila Office (+63) 917 873 9574 (+63) 918 967 5132. -The Management, Hotels near Princesa Garden Island Resort & Spa, Princesa Garden Island Resort & Spa Rooms, Boutique Bed and Breakfast in Palawan Island, Hotels near Canigaran Floating Cottages And Sandbar, Hotels near Palawan Special Battalion WW2 Memorial Museum, Hotels near WORLD HOLIDAY TRAVEL AND TOURS, Hotels near Divepuertoprincesa Dive Center, Hotels near Rent-a-Bike Motorcycle Rental. It is gratifying to hear that you are appreciative of the resort ambiance, amenities and service, specially from our lovely bartenders - Cris and Arwin. Select dates to see this property's availability and prices. With this, we are pleased that we were able to provide you with a good service and able to make you happy and feel welcomed by our staff throughout your stay. 5 stars for value, extremely helpful and hospitable staff, beautifully decorated grounds and ambiance, comfortable rooms, and great restaurant options. It is a little removed from the main town area, so if you want to be near the action, then this will feel isolated. Bancao-Bancao, Puerto Princesa, Palawan Island 5300 Philippines. The overall amenities here do not really match 5 stars but generally decent. The 78 room resort centers on its Asian-themed architecture infused with a native touch, which blends in completely with the foliage surrounding the resort. We are pleased to learn that you have enjoyed the resort. We are delighted to receive your commendation on our resort and service. Best, Princesa Garden Island Resort and Spa #escapecompletely. Your recognition is a great motivation for us to keep doing our best while further improving ourselves to deliver a better experience to our guests. + Consistently placed the needs for private event's over the needs of their paying guests and failed to set expectations for what these events would ential. + Unusable wifi. At Princesa Garden Island Resort and Spa, you can look forward to a free roundtrip airport shuttle, a terrace, and a garden. + Advertised items on the menus were rarely in stock. All products are independently selected by our writers and editors. Here, detached from the places of bustling activity, one can completely break away from all their stresses and take that well-deserved luxury. Perfect as its best and share it to everyone. This property has taken extra health and hygiene measures to ensure that your safety is their priority, Browse questions from guests for anything extra you want to know about the property, The property usually replies within a few days. 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