Prices are the average nightly price provided by our partners and may not include all taxes and fees. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Initially we planned to stay at Melia Barajas for a night, and the Melia team contacted us that they are working on adjusting the property to the new standards. Visita il sito dell'hotel. We look forward to welcoming you back on your next visit. The best is the breakfast very good selections with quality ingredients. We regret to know that your stay with us was not as pleasant as we wished to because our principal aim is the full satisfaction of our guests. We are happy to know you enjoyed your stay with us, and our facilites achieve your expectations. Cosy bar. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. He even gave me a face mask! Prices are calculated as of 20/2/2023 based on a check-in date of 5/3/2023. Staff are lovely and ready to help . Kind Regards, Marta Rubio Guest Experience Manager. Sincerely, Marta Rubio Guest Experience Manager. The lobby and the dining area are packed during the rush of tours coming in and out. Best wishes, Maria Fdez. Buy the Level Experience! If you are interested in exploring Madrid, check out one of the art galleries, such as Cava Baja Gallery, Matadero Madrid, and Canal Art Exhibition Centre. I booked the hotel 2 weeks ago, originally Melia Princesa, a 5 star hotel. Nearby attractions include Sweet Space Museum (0.4 km), Museo Lazaro Galdiano (0.2 km), and Monument Glorieta de Emilio Castelar (0.3 km). We stayed here 3 nights in September 2022 as part of a group. Highly recommend booking a Level room to enjoy access to the Level lounge for drinks, nibbles and breakfast. The lobby and restaurant areas are quite pleasing. It needs a overhaul to meet todays standards. Great experience. Close to many different restaurants and also to metro. Guests can enjoy an on-site restaurant, a lounge, and breakfast during their stay. In addition, as a valued Melia Madrid Serrano guest, you can enjoy a fitness center and a lounge that are available on-site. If you are interested in exploring Madrid, check out one of the gardens, such as Retiro Park, Parque de El Capricho, and Royal Botanic Garden. We really much appreciate your comment regarding your stay with us. It is 8:26 pm I decided to go to the lounge for the level members and there is not diversity of cocktails that my husband has to paid a drink. Very poor experience. There is a bar on the ground floor as one walks in, giving the impression of liveliness and check in was friendly and competent. We are so glad to hear that you enjoyed your stay with us. It needs a overhaul to meet todays standards. Melia Madrid Serrano is an excellent choice for travelers visiting Madrid, offering a family-friendly environment alongside many helpful amenities designed to enhance your stay. During check ins no check out, no acknowledgment of me standing in front of them. I requested in advanced a room far from the elevator and the one I have is in front of the elevator. My room was fully up to expectations, modern, comfortable bed and pleasant bathroom. We're also glad you enjoyed spending some time in our bar and we would love to have you return for another excellent experience. Salva. Discuss Madrid travel with Tripadvisor travelers. Yes, dry cleaning and laundry service are offered to guests. Museo de Escultura al Aire Libre de la Castellana. Once arrived to Melia princesa we found out that the hotel was completely closed, under renovation. Its a very nice hotel, located in a very nice neighborhood. Museo de Escultura al Aire Libre de la Castellana. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. If you are interested in exploring Madrid, check out one of the art galleries, such as Cava Baja Gallery, Matadero Madrid, and Canal Art Exhibition Centre. Given the close proximity of popular landmarks, such as Retiro Park (1.4 mi) and Gran Via (1.5 mi), guests of Melia Madrid Serrano can easily experience some of Madrid's most well known attractions. Yes, paid public parking on-site is available to guests. Dear AnderPiedra, Thank you very much for your comments regarding your stay at the Melia Madrid Serrano and our COVID safety measures. SERVICE Service is brilliant, all the staff provides a perfect service from the beginning till the end. Rooms are not very big, but well equipped and have everything you need including big electric tea pot with good size cups and coffee/tea selection. Claim your listing for free to respond to reviews, update your profile and much more. About the welcome amenities you always have at your arrival, this time we couldnt prepare with because you made a last minute booking. Are there any historical sites close to Melia Madrid Serrano? It is very unhappy and unsatisfied as a customer, Dear Excursion12280799794, First of all, I would like to thank you for taking the time to share experience at Melia Madrid Serrano and your confidence to stayed with us. We regret that you did not enjoy your stay with us. Melia Madrid Serrano. The shampoo and sower soap were easy to use. Calle Serrano; Palace of Cibeles; Warner Bros Theme Park Advice; Your feedback is really important to us in order to improve our services day by day. Kind regards, Marta Rubio Guest Experience Manager, My 'go to' Hotel when I am in Madrid.. they really make you feel at home which of course is what hotels should be all about! I enjoy hotels that make a good, lively first impression, and this hotel is one of those. We look forward to welcoming you back on your next visit. Enjoy the double bed, the chill out area or the rainfall shower in the bathroom. It is also a pleasure to know that we could help start your day the right way with our delicious breakfast. Museo de Escultura al Aire Libre de la Castellana. What are some of the property amenities at Melia Madrid Serrano? The pool was closed following August. Yes, guests have access to a fitness centre and a rooftop pool during their stay. See 309 traveler reviews, 120 candid photos, and great deals for Melia Madrid Serrano, ranked #100 of 500 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. Pool not open. Dear Mr. aminetzi, Thank you very much for have chosen Melia Madrid Serrano during your trip to Madrid. Close to many different restaurants and also to metro. Dear Juan Antonio G, We very much appreciate your comments regarding your stay at Melia Madrid Serrano. Looking forward to welcome you back in a near future, we remain at your complete disposal, Best regards, Beatriz Paterna Guest Experience Department. Vegan/vegetarian people can have a reasonably good breakfast. We are glad to know that you found our location ideal for your needs and that our breakfast helped to start your day off the right way. If youre looking for a Mediterranean restaurant, consider a visit to Restaurante Amazonico, Restaurant Botin, or Restaurante MasterChef, which are all conveniently located a short distance from Melia Galgos Hotel. The WORST part of the stay was the staff and their attitude, especially the receptionists. And just one tiny towel rack. We are delighted that you enjoyed your stay with us and appreciate your kind comments about our team who work hard to ensure that we deliver the best service and always meet your expectations. We are glad to know that you found our location ideal for your needs and that our breakfast helped to start your day off the right way. We're also glad you enjoyed spending some time in our bar and we would love to have you return for another excellent experience. Melia Madrid Serrano, Madrid: Bekijk 311 beoordelingen, 122 foto's en aanbiedingen voor Melia Madrid Serrano, gewaardeerd als nr.98 van 501 hotels in Madrid en geclassificeerd als 4,5 van 5 bij Tripadvisor. The breakfast buffet was decent. The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. Room is modern & comfortable. This hotel caters to the group tours. Stayed for meetings close by, in easy walking distance. Prices are provided by our partners, and reflect average nightly room rates, including taxes and fees that are fixed, known to our partners, and due at time of booking. Also lots of good restaurants within walking distance. The breakfast buffet was decent. The hotel is nice, modern and its well located which facilitates to move a all around Madrid !! This response is the subjective opinion of the management representative and not of Tripadvisor LLC. Melia Madrid Serrano features a 24 hour front desk, a concierge, and room service. I remain at your entire disposal for anything you need. There is a bar on the ground floor as one walks in, giving the impression of liveliness and check in was friendly and competent. Guests arriving by vehicle have access to a parking garage. This hotel looked so nice withe a big comfotable lobby. We are so glad to hear that you enjoyed your stay with us. Uneducated night staff, They dont have TV channels, only chromecast to log in from personal accounts; and they tell you its to feel at home - well at home o have TV channels Raul from the lobby bar and Jose from front desk should be fired right away they confronted me and threatened to call security and police for claiming the complementary water I was promised after the shower door fell on me. Dear Lucia B, Thank you very much for have chosen one more time Melia Madrid Serrano during your stay in Madrid. Metro 6 blocks , bus stop straight to Sol four blocks and taxi rank out front. Dear Suki M, Greetings from Meli Madrid Serrano! Better , if you can to take the Level rooms, Dear Jorgeya, Thank you for such a positive review about Melia Madrid Serrano. The best is the breakfast very good selections with quality ingredients. Kind Regards, Marta Rubio Guest Experience Manager. Valderrama, Guest Service Center, No TV in the hotel. It is a pleasure to know you had a pleasant experience and that you appreciated the attractive design of our hotel. Which popular attractions are close to Melia Madrid Serrano? Nice rooms. Melia Madrid Serrano features 24 hour front desk, room service, and a concierge. Dear wwjonathanp, Greetings from Meli Madrid Serrano! Book Melia Madrid Serrano, Madrid on Tripadvisor: See 289 traveller reviews, 119 candid photos, and great deals for Melia Madrid Serrano, ranked #104 of 499 hotels in Madrid and rated 4.5 of 5 at Tripadvisor. Dear MariKris, Thank you very much for have chosen Melia Madrid Serrano during your stay in Madrid. Pool not open. If you are interested in exploring Madrid, check out one of the art galleries, such as Cava Baja Gallery, Matadero Madrid, and Canal Art Exhibition Centre. Great experience. We also appreciate your kind comments about our team who work hard to meet your expectations. Today I got to the airport and I had already booked my transfer to the hotel. We look forward to welcoming you back. Top room amenities include a minibar, air conditioning, and a flat screen TV. Please see our partners for more details. This is the version of our website addressed to speakers of English in South Africa. Also the hotel has an outdoor pool (seasonal opening). Melia Madrid Serrano, Madrid: See 257 traveller reviews, 95 user photos and best deals for Melia Madrid Serrano, ranked #98 of 490 Madrid hotels, rated 4.5 of 5 at Tripadvisor. Kind Regards, Marta Rubio Guest Experience Manager. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Best wishes, Maria Fdez. Dear Mrs Nisaq , Greetings from Meli Madrid Serrano! Dear 826dessin, We very much appreciate your comments regarding your stay at the Melia Madrid Serrano. Also the hotel has an outdoor pool (seasonal opening). We regret that your stay was not fully satisfactory and we hope to achieve your expectations next time. Melia Madrid Serrano: Very nice hotel - See 309 traveller reviews, 120 candid photos, and great deals for Melia Madrid Serrano at Tripadvisor. Kind Regards, Marta Rubio Guest Experience Manager, Literary Quarter (Barrio de Las Letras) Hotels, Hotels near Convento De Santo Domingo El Real, Hotels near Taxi Aeropuerto Madrid Barajas AVE, Hotels near Iglesia San Francisco de Borja, Hotels near Edificio Catalana de Occidente, Hotels near Schiller International University, Hotels near Comillas Pontifical University, Hotels near Saint Louis University - Madrid, Hotels near Universidad Francisco de Vitoria, Hotels near Technical University of Madrid, Hotels near Universidad Complutense de Madrid. Not possible to air out the towels for a second day's use. Meli Madrid Serrano offers a 24-hour reception, a concierge, and room service. We are delighted to know you appreciated our prime location. We hope to see you soon! The rooms offer a flat screen TV, air conditioning, and a minibar, and getting online is possible, as free wifi is available, allowing you to rest and refresh with ease. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Which popular attractions are close to Melia Madrid Serrano? This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. The rooms are decent size and the level i wouod recommend as they have a seperate reception amd check in and snacks and drinks availanle for level guests. The room was very silent which is something I always look for. We will be very glad if you may give us the opportunity to welcome you back in order to provide you with the best of our attention for make your stay a memorable experience. Given the close proximity of popular landmarks, such as Gran Via (1.5 mi) and Templo de Debod (1.8 mi), guests of Melia Madrid Serrano can easily experience some of . This is the version of our website addressed to speakers of English in United Kingdom. Sincerely, Marta Rubio Guest Experience Manager. Dear Guest, Thank you for this review of your time at our hotel. Guests arriving by vehicle have access to a parking garage. Dear Mr Martin, We would like to thank you for this review about your recent experience in Meli Madrid Serrano. Peaceful nights, good breakfast buffet, other services somewhat lacking. Guests arriving by vehicle have access to a parking garage. SERVICE Service is brilliant, all the staff provides a perfect service from the beginning till the end. We are delighted to know you appreciated our prime location. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Guests arriving by vehicle have access to a parking garage. 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