Attention to detail exceptional, response to clients enquires also exceptional. Lots of good movies to watch for free. Thanks so much for taking the time to leave a detailed review and it sounds like you were able to get out and explore Tropical North Queensland during your stay with us - terrific! Just fine, but no cause for complaint.The cons:Just the minor fact that they have not communicated on the sites of any of their booking partners (such as booking.com) that this hotel is being used as a quarantine hotel. Only negative was the incredibly small bathroom with child-height toilet. From then on, you can then use Sign In with Google to access your subscription and Google will do the billing for the subscription and process your payments. Smoke billows over the Pacific Hotel after a woman set a fire . On the second day of my stay, I had a COVID-19 swab test. "If you have COVID you're going to spread it if you cough, so what's the point," Ms Eletr said. Clean. This hotel couldn't be any more convenient, fabulous location. This place is right on the beach & has an amazing view. When I said it wasnt my name and that I was glad I wasnt staying with them as their service has been incredibly poor, I got a cocky have a happy new year message back. When we landed at Cairns International Airport, there were no shops open, no duty free just Border Force. Some food is repetitive like lunch but it is always fresh and tasty. Thank god Im not staying here! This is an automated email and there is a chance it may have gone to your junk mail.Jess - Guest Experience Manager. I was quite surprised when I flew into Cairns for the first time in six months. I was tested on day 2, and day 11 of my stay, and both times I tested negative to COVID-19. But Ive got to go back to PNG later this year. Prices after the first 12 months may be varied as per full Terms and Conditions. "At the moment, they're saying there's not enough rooms at the hotel, so they're sending everybody (here) to the Gold Coast.". It wasn't clear then where they would go or when they'd be reunited with their belongings. Then I would usually ring one of my friends and talk to them over the phone. One of the biggest challenges was boredom. They're at home with my parents. Shame in this Hotel with non working amenities. Mark* is a FIFO worker from Cairns, who regularly travels between Far North Queensland and Papua New Guinea. Another person in quarantine, Jarrod Elias, said it felt like there had been an oversight in contingency planning. "They've got all their worldly belongings with them in the rooms, so we need to get that back to them as best we can imagine being woken up at seven o'clock with this incident on a Sunday morning.". Only negative was the incredibly small bathroom with child-height toilet. more. We look forward to welcoming you back in the future.Best RegardsTim MGeneral Manager. The rooms here in Cairns are quite large, compared to other hotels Ive heard about down south. It also explains how you can access or seek correction of your personal information, how you can complain about a breach of the Australian Privacy Principles and how we will deal with a complaint of that nature. It also helped keep me sane throughout my stay. Best wishes Christine & Dave 506 . The bathroom is gorgeous. The hotel is located near the main precinct of Cairns. It's unclear where guests will complete their periods of quarantine More than 160 guests were evacuated from the 11-storey Pacific Hotel early Sunday morning as flames took hold of two rooms on an upper floor. Hotel Quarantine - Review of Pacific Hotel Cairns, Cairns, Australia Quick friendly processing through reception, and room was spacious and very clean. Attention to detail exceptional, response to clients enquires also exceptional. We hope you overall had a positive experience visiting Cairns and were able to make the most of our central location.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in Australia. The book I read all the time was Four Fires by Bryce Courtney. If you live in Tropical North Queensland, we invite you to enjoy 15% off the Best Available Rate! Not in conjunction with any other offer. You just get sick of being stuck in the same room, with four walls, for two weeks. Thanks for taking the time to share your feedback from your recent stay. 'Devastated' Cairns COVID-19 hotel quarantine guests to be moved hundreds of kilometres away after fire, For the latest flood and weather warnings, search onABC Emergency. If I was to go into the community without quarantining, I could make people sick, including elderly people who are particularly at risk if they become infected. Everything was fabulous from check-in to check-out, with no complaints at all. Would definitely stay there again. PLEASE VIEW OUR FAQs PAGE FOR KEY INFORMATION, INCLUDING HOTEL UPGRADES AND OPERATIONS. Crisp cheap sheets you would expect to find at like a Travelodge or Formula 1.Small TV - standard def with no pay TV channels.The bathroom amenities were cheap soap and the shampoo/conditioner bulk bottle which leaves your hair feeling rough.The lighting in room was harsh LED bright white and it wasn't homely.It felt depressing. This hotel is a isolation hotel at the moment but it did not affect our stay at all. Room types may vary. Our team were so disappointed to read that your stay wasnt terrific as we always strive to make it. Chief Superintendent Chris Hodgman said police were focused on theevacuees' welfare. I had a quiet about my stay at the Pullman. The evacuees were initially held at another location but have since been relocated, police said. The room was pretty stock-standard. As a consequence, we believe this review has accidentally been posted to the wrong hotel's Trip Advisor page. Top floor superior room stay on a Sunday night . Great customer service, staff were very friendly and helpful. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. Recently refurbished with your comfort in mind, experience a terrific night's sleep on a 'Pacific Comfort' King bed, indulge in buffet breakfa Locals supporting locals! 11 days in to HQ here with my husband and teen daughter. Why subscribe to become a Full Digital Access or Paper Delivery + Full Digital Access Member? Staff were very helpful and friendly. Each payment, once made, is non-refundable, subject to law. I m disappointed I our stay and price. I think if theres anything they could do to make things better, it would be the food. Quarantine Hotel - Review of Pacific Hotel Cairns - Tripadvisor Plenty of restaurants and cafes to choose from close by. Yes! The food provided is excellent, I even received a special treat of a dessert plate for two. On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. Other than that stay was fine but it should definitely be very clear on all sites that they are a quarantine hotel before booking.More, Hi Tania. UPDATE, 3.30PM: Police have charged a Cairns woman with arson after fire destroyed part of a Covid-19 quarantine hotel in the CBD. A man has been taken to hospital after falling while trying to escape from hotel quarantine in Cairns. I m disappointed I our stay and price. You already have a current subscription with us. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. Our Superior Rooms are located on the top floors of our hotel, ensuring views of either the water, mountains, or parklands. We hope you welcome you back when you are next in Cairns and thank you for choosing to stay at the Pacific.Jess - Guest Experience Manager. "It was a 29 year-old Victorian man who was placed in hotel quarantine," a police spokesman said. Please see our partners for more details. Hotel Quarantine - Review of Pacific Hotel Cairns, Cairns - Tripadvisor For the latest flood and weather warnings, search onABC Emergency. - Read 1,111 reviews, view 555 traveller photos, and find great deals for Pacific Hotel Cairns at Tripadvisor. The room had been updated, possibly around 10 years earlier and was extremely spacious, which was a welcome relief after our pokey Port Douglas hotel. Our Superior Rooms are located on the top floors of our hotel, ensuring views of either the water, mountains, or parklands. - See 1,053 traveller reviews, 524 candid photos, and great deals for Cairns, Australia, at Tripadvisor. 28s. You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. Police realised she was missing yesterday afternoon. Then we got on a bus and were taken to the hotel. EARLIER: From hotel quarantine on the top floor of the Pacific Hotel to the Cairns Police Station watch house. Hot, tasty, lots of it.The thought that has gone into the planning for quarantine has been amazing.If we ever reach a point when we 'win' against COVID-19, I would love to return to the hotel again. Taxes and fees that are shown are estimates only. Please call 1800 070 535. Interstate Travellers In Cairns Have Been Released Early From Hotel Please see our partners for more details. Ask taniabuchanan about Pacific Hotel Cairns. I didnt sit next to anybody on the bus, we were only one person per row. Picture supplied via Nine News Review of Pacific Hotel Cairns Reviewed 31 July 2020 No mention that they are a quarantine hotel until we showed up. Pacific Hotel Cairns - Facebook The blaze was extinguished however the Pacific Hotel suffered significant damage. Our Superior Rooms are located on the top floors of our hotel, ensuring views of either the water, mountains, or parklands. Most especially impressed that our room was ready on arrival far earlier than we expected and after a 6-hour flight this was the best. I ran out of coffee once and rang down to reception they came up in a flash with refills. I had to pay $3000 to stay in the hotel, but was told there were opportunities for people who couldnt afford to pay that, to get financial assistance. Review tags are currently only available for English language reviews. Best wishes Christine & Dave 506 . This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Automatic lights in the bathroom. Hotel Quarantine - Review of Pacific Hotel Cairns, Cairns, Australia Queensland Health did not respond to an ABC request for an update lateSundayabout where the evacuees would be sent. No one was injured as the intense blaze broke out on the 11th storey of the Pacific Hotel Cairns on Sunday morning, with 163 people from 132 rooms evacuated within minutes. Can I put my subscription or membership on hold? Cairns hotels miss out in COVID-19 quarantine hub plan - Tropic Now Dozens were seen gathered in a local park as emergency services attended the blaze. Hotel staff and emergency services evacuated 163 people who had been staying in 132 rooms at the hotel"in a matter of minutes". The never did. He loves Fortnite, and for us, it has been a great way to connect, talking through our headsets. We hope you welcome you back when you are next in Cairns and thank you for choosing to stay at the Pacific.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in Malaysia. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. Prices after the introductory pricing period may be varied in accordance with the full Terms and Conditions. Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review. Hotel Quarantine - Review of Pacific Hotel Cairns, Cairns, Australia "Imagine being woken up at seven o'clock with this incident on a Sunday morning.". Her lawyer, Hayley Fox of the Aboriginal and Torres Strait Islander . Ms Eletr fought back tears as she told the ABCshe had just returned from Newcastle in New South Walesto visitherfather-in-law before hedied from cancer. Review tags are currently only available for English language reviews. I was told Im staying at the Pullman and that theyd send through the details. more. Reservations +61 7 3831 6177 info@pacifichotelbrisbane.com.au 345 Wickham Terrace, Spring Hill, Queensland 4000 Brisbane Accommodation overlooking the city Discover contemporary, 4-star accommodation at Pacific Hotel Brisbane. The room was very clean and offered a lot of space. I reckon I started to crack around Day 10. Expert Answers: Pacific Hotel Cairns is currently providing isolation rooms as required, managed by the QLD government. Earlier, Dr Aitken said no-one in the hotel had tested positive to COVID-19. New customers only. The staff were very helpful in catering to our requests and the location is so convenient you're just a short walk from everything you could possibly need. See www.cairnspost.com.au/subscriptionterms for full details. Review tags are currently only available for English language reviews. We do hope to get the opportunity to welcome you to our property sometime in the future.Best RegardsTim M.General Manager. "We've had a couple of false alarms, so I didn't think anything of it and then I went on the balcony and had a look. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. The fire quickly engulfed two rooms at the Pacific Hotel in Cairns, and forced an . Plus, there's no better way for you to be a Travel with the whole family and stay in our Tropical Luxe or Deluxe connecting rooms. So I contacted them last week and they sent it through. Quick friendly processing through reception, and room was spacious and very clean. A woman staying in hotel quarantine in Cairns with her two children has been accused of starting a fire that engulfed two rooms and forced the evacuation of 163 people. It's alleged a 31-year-old womanlit the fire underneath a bed in the hotel on Sunday morning. Tropical Luxe Connection. The location next to the Esplanade. Woman accused of starting blaze in hotel quarantine - Brisbane Times It's ridiculous.". Thank you so much for making our quarantine a nice experience, especially loved having the balcony for fresh air. It was big, with lots of light, and very clean. It sounds like you stayed in one of our brand new Tropical Luxe Premium Rooms - perfect for unwinding after a day of exploring the sights of Cairns.Isolation guests are restricted to separate floors to our leisure guests, allowing us to support the community as well as welcome guests travelling to Cairns.Jess - Guest Experience Manager. Lock in the lowest price from these sites, This Hotel prevails fakes advertisements for the price. Could of asked for a better place to stay. Dinner was nice. Ridiculous. Woman in custody after fire guts two rooms in Cairns Covid-19 We do hope to get the opportunity to welcome you to our property sometime in the future.Best RegardsTim M.General Manager. Book your stay direct it's worth it!4 Reasons Why You Should book here now. A 14-day long stay at a government-arranged hotel is mandatory, unless you have received an exemption - which is rare. Attention to detail exceptional, response to clients enquires also exceptional. Book a stay this summer season and enjoy fewer crowds, clearer waters, more wildlife, fresh tropical fruits and so much more with the help of our new and exclusive Summer Sale! They claimed to have sent an email when our booking was confirmed, but alas, there was none. "I was quite surprised when I flew into Cairns for the first time in six months. The service here is SO poor. One hotel guest,Cairns mother Simmone Eletr, said up to 40 people weretold they would be transferred to the Gold Coast because there weren'tenough rooms inthe onlyotherquarantine hotel in Cairns. Acknowledging the tough times we have all had over the last 2 years, we want to give you the break you deserve! "It's been quite traumatic for some of those people, so that's our focus at the moment," he said. Pacific Hotel Cairns: Hotel Quarantine - See 1,053 traveler reviews, 524 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. Your positive feedback has been shared with the team and we look forward to welcoming you back when you are next in Cairns.Cheers, Jess - Guest Experience Manager. Our room was a newly refurbished room and the layout and size were amazing. We enjoyed our stay and would consider when next in QLD and when we are allowed to cross the border again. When next we are in Cairns, we hope to stay at this hotel again. I was told Im staying at the Pullman and that theyd send through the details. This also means restaurant and room service is unavailable. On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. I would then go and do some knitting or read my book. Seriously? 'Devastated' Cairns COVID-19 hotel quarantine guests to be moved Thanks for taking the time to share your feedback and we're sorry that your stay wasn't all terrific. Pacific Hotel Cairns: Hotel Quarantine - See 1,054 traveller reviews, 524 candid photos, and great deals for Cairns, Australia, at Tripadvisor. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. More than 160 guests were evacuated from the 11-storey Pacific Hotel early Sunday morning as flames took hold of two rooms on an upper floor. The service here is SO poor. Its also important to try and do your exercise daily. Review tags are currently only available for English language reviews. Quarantine is a tough time and the team and I strive hare to ensure we make it as comfortable as possible. Very pleasant check in, made to feel welcome. Room Business and corporate travellers will enjoy convenience and relaxation at Pacific Hotel Cairns. A woman has been charged with arson after fire gutted two rooms on the top floor of a Cairns quarantine hotel. Police say the Victorian entered the Pacific Hotel this morning, where he then tried to climb out of his room. Very, very friendly. Quarantine is a tough time and the team and I strive hare to ensure we make it as comfortable as possible. The Tropical Luxe connection exp Wake up in tropical paradise with a beautiful buffet breakfast to get you ready for an exciting day exploring Northern Queensland! Like good bathroom products. Thanks so much for taking the time to leave a detailed review and it sounds like you were able to get out and explore Tropical North Queensland during your stay with us - terrific! A Woman is Charged With Arson in Queensland Quarantine Hotel Fire - The I will have your business reviewed. So of course I emailed them and they then said it was an automated email and called me the wrong name! Dear JemimahR,Please accept our sincere apologies for your experience with the communication surrounding your booking. Get in touch for enquiries, feedback or complaints and compliments. This option is only available where expressly indicated with the offer. Seriously? More than 160 hotel quarantine guests forced to evacuate rooms early Sunday Rooms on top level of Pacific Hotel Cairns engulfed in flames, causing damage Woman, 31, from Victoria in. I was told Im staying at the Pullman and that theyd send through the details. Best RegardsTim M.General Manager. We will return when COVID is over to support a great local business. Extremely disappointed for a family on a budgwt, Older style Cairns hotel with a location thats hard to beat. I was told Im staying at the Pullman and that theyd send through the details. Wonderful location and great views from our 9th-floor room. This automatically renews to be charged as $16 (min. Quick friendly processing through reception, and room was spacious and very clean. Quarantine is a tough time and the team and I strive hare to ensure we make it as comfortable as possible. Thanks for your review Crystal and shout out for our terrific team member Donnie. I appreciate most of this is beyond the control of the hotel (well, except the whole let us know its a quarantine hotel thing) but I always coming back to: would I stay here again? The nurse who came to the door wearing full PPE was very pleasant, and really made me feel at ease. So of course I emailed them and they then said it was an automated email and called me the wrong name! Would book this hotel again. All isolation rooms are restricted to floors not accessible to other guests staying with us. Sounds like you had a terrific stay at the Pacific! Pacific Hotel Cairns: Hotel Quarantine - See 1,153 traveler reviews, 566 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. I knew they were always there, but never needed them. 9.4 +50 photos Other than that stay was fine but it should definitely be very clear on all sites that they are a quarantine hotel before booking. I booked months ago. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. The view was excellent and the location of the hotel couldn't have been better. The hotel, which is used as the city's Covid-19 quarantine hotel, has been evacuated. "With my father, and then quarantine, and then this massive fire, it really shook me up a bit and there were a few people that were a bit distraught.". Donnie was very warm and welcoming as soon as we entered. Our team onsite have also been working hard to ensure operations and procedures are adapted for the wellness of our staff, guests and community.Jess - Guest Experience Manager. We enjoyed our stay and would consider when next in QLD and when we are allowed to cross the border again. We had tea and coffee making facilities in the room, so if you ran out of something, you would just ring down to reception and they would bring something up for you. On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. As a consequence, we believe this review has accidentally been posted to the wrong hotel's Trip Advisor page. Would stay here again. When I said it wasnt my name and that I was glad I wasnt staying with them as their service has been incredibly poor, I got a cocky have a happy new year message back. So I contacted them last week and they sent it through. Watch. Pacific Hotels - Brisbane, Cairns and Canberra Hotel Quarantine - Review of Pacific Hotel Cairns - Tripadvisor From the waiting room,Ms Eletrpointed out the apparent contradiction of putting people who are meant to be isolating in the same room. This automated email is sent to booking.com guest when the booking is made and 3 days prior to arrival. It was a bit intimidating when we checked in when the foyer is full of AFP and Defence force- who were actually very polite and friendly.The guy who checked us in late didnt seem overly friendly or like he wanted to be working.Room was clean, however the bed was quite firm and I didn't sleep well at all. All isolation rooms are restricted to floors not accessible to other guests staying with us. A woman in hotel quarantine escaped from the Pacific Hotel in Cairns. Ms Barczuk tried to leave via the stairwell near her ninth-floor room, but it was filling up with smoke, so she and others, including mothers with newborn babies, tried the opposite stairwell and eventually made it to the ground floor. I understand why there are quarantine hotels, and it upsets me when you see reports of people not taking the pandemic seriously. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tim Moloney, General Manager at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. Thank god Im not staying here! My sincere thanks for everything the hotel has done.More, Dear Neill1958,Thank you for taking the time to review your recent stay with us. I had a great time. Thanks so much for taking the time to leave a detailed review and it sounds like you were able to get out and explore Tropical North Queensland during your stay with us - terrific! We really appreciate your comments and love that you overall had a terrific time in Cairns. No cancellations during the first 12 months. Quarantine Hotel, but so good! - Review of Pacific Hotel Cairns We aim to be as transparent as possible, outlining the isolation stays on our website, our Pacific Care Policy and via email at the time of booking.We do hope you were able to make the most of our terrific location in the heart of Cairns and we appreciate your detailed feedback for future improvements.Jess - Guest Experience Manager. Sending my family there. The food provided is excellent, I even received a special treat of a dessert plate for two. We fully appreciate that the incorrect name and automatic email you received was confusing and we have put processes in place to ensure there is no repeat in the future. The beauty of having a digital subscription or membership is that it travels with you. We fully appreciate that the incorrect name and automatic email you received was confusing and we have put processes in place to ensure there is no repeat in the future. So, I thought I would download it and read it while I was in isolation, which I did. I booked months ago. Wake up in paradise with a tropical buffet breakfast and finish the day off with wholesome Australian eats and beverages from our evening menu! I am .sso disappointed. I had a quiet about my stay at the Pullman. Pacific Hotel Cairns: Hotel Quarantine - See 1,127 traveler reviews, 559 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. UPDATE, 3.30PM: Police have charged a Cairns woman with arson after fire destroyed part of a Covid-19 quarantine hotel in the CBD. Pacific Hotel Cairns: Quarantine Hotel - See 1,105 traveler reviews, 552 candid photos, and great deals for Pacific Hotel Cairns at Tripadvisor. They then sent me through an email 2 days ago about my stay with this hotel?? Pacific Hotel Cairns +61 7 4051 7888 reservations@pacifichotelcairns.com 43 The Esplanade, Cairns, QLD 4870 View Property Book Now Pacific Suites Canberra +61 2 6262 6266 reservations@pacificsuitescanberra.com.au 100 Northbourne Avenue, Canberra, ACT 2612 View Property Book Now Coral Cay Resort Mackay + 61 7 4957 7677 Dozens of people evacuated from a blaze at a quarantine hotel in Cairns say they have been told they'll be flown thousands of kilometres away for their rest of their isolation period. Awesome venue and will be back. Thanks for your review. On our recent break to Port Douglas, we decided to stay in Cairns for 3 days on the way home to do a few touristy things like a day trip on the Kuranda rail, and a boat trip to Green Island.We settled on the Pacific mainly due to location and were not disappointed by this, nor were we with the deluxe king room with sweeping harbour views. Would recommend staying here. Pacific Hotel Cairns (Cairns, AUS) | Expedia.com.au You are only entitled to this subscription if and for as long as you hold a valid and active subscription with your Google Account. Awarded Best Superior Accommodation in Queensland 2019 by QHA, guest comforts include a lounge for early arrivals or late departures, 24-hour reception, an outdoor swimming pool and onsite parking (charges apply, subject to availability). Pacific Hotel Cairns has a selection of modern rooms for couples, families and business travellers. Queensland Government acknowledges the Traditional Owners of the land and pays respect to Elders past, present and future. They werent willing to get the information for me even though they arranged my stay. "We're well practised in [this] and we've exercised this actual scenario. We are grateful for a balcony. How long does it take for my home delivery to start? Dear jillkL8501HP,Pacific Hotel does not have hot tubs in our guest rooms. Police charged the 31-year-old woman, who was quarantining in the Pacific Hotel in the city of Cairns with her two children, with arson on Sunday. Prices are the average nightly price provided by our partners and may not include all taxes and fees. We had a tropical luxe premium room and it was stunning. We stayed 3 nights and found the hotel room a bit tired as in needing an update, but staff, location and value made up for it. She said it was hard enough being separated from her children in the same city, but the prospect of flying two hours south to the Gold Coast was too much. A 31-year-old woman has been charged with arson after allegedlylighting a fire beneath a a bed at a Cairns quarantine hotel. Lets face it no one wants to be in hotel quarantine, but pacific hotel is making our time here like a lovely break from work. A 31-year-old woman is in police custody after a fire broke out at a Cairns quarantine hotel early on Sunday morning, forcing the evacuation of more than 160 people. Payments made by partners impact the order of prices displayed. 483ChristineH Loch Sport, Australia 72 21 Hotel Quarantine Review of Pacific Hotel Cairns Reviewed July 28, 2021 via mobile You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. Full Digital Access 12 Month Plan costs $208 (min.cost) for the first 12 months, charged as $16 every 4 weeks. 4.5-star luxury hotel located in Cairns Central Business District A terrace, dry cleaning/laundry services and a bar are just a few of the amenities provided at Pacific Hotel Cairns. Thanks so much for taking the time to share your feedback from your recent stay and your review has been shared with the management team for future improvements. The staff are friendly and helpful. Just the little things. Dear JemimahR,Please accept our sincere apologies for your experience with the communication surrounding your booking. I also loved the pool space; relaxing and I loved the provided pool towels. Attention to detail exceptional, response to clients enquires also exceptional. I would then do a bit of daily exercise, including walking around the room and doing a few squats, trying to touch my toes that sort of thing. So, the staff were well aware of what they needed to do to evacuate the people," Dr Aitken said. The 32-year-old has since been taken into custody at Cairns City Watchhouse after being arrested at her mother's house. We were on different floors and we didn't see anyone. You could hear them for about five minutes of each of their ten - fifteen minute round trips.To give you an idea of volume, we were on the 7th storey and initially thought it was coming from the balcony below us. +61 7 4051 7888 info@pacifichotelcairns.com 43 The Esplanade Cairns 4870 QLD Australia Experience Tropical North Queensland Located on the Esplanade overlooking Trinity Harbour, Pacific Hotel Cairns offers stunning views from private balconies and easy access to the nearby Reef Fleet Terminal, shopping precinct and Esplanade Lagoon. More Date of stay: July 2020 So of course I emailed them and they then said it was an automated email and called me the wrong name! We would stay there again for sure. It could take up to 5 business days before your first paper delivery arrives. "It's devastating," said Ms Eletr, who had just started her 14 days of quarantine when the fire took hold of the 11-storey Pacific Hotel on Sunday. They were released early from Cairns Pacific Hotel, following an influx in arrivals despite locals not having the option to isolate themselves at home. Quarantine Hotel - Review of Pacific Hotel Cairns, Cairns, Australia I booked months ago. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. The room was superb, and I slept extremely well in that very comfortable bed and dark room. Thanks for sharing your experience.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in New Zealand. We absolutely want be transparent with our guests and this information is outlined across our website and within our direct booking confirmation emails. The hotel was in a great location and we loved everything about it. Please see our partners for more details. We will definitely stay here again. They then sent me through an email 2 days ago about my stay with this hotel?? The never did. A 31-year-old woman has been charged with arson and wilful damage afterallegedlylighting a fire under a bed at a Cairns quarantine hotel. I would never stay here or recommend it based on this experience. And it was fantastic. We hope you welcome you back when you are next in Cairns and thank you for choosing to stay at the Pacific.Jess - Guest Experience Manager, This is the version of our website addressed to speakers of English in the United States. Extremely disappointed for a family on a budgwt, Ask jillkL8501HP about Pacific Hotel Cairns, Older style Cairns hotel with a location thats hard to beat, Ask littletokyo00 about Pacific Hotel Cairns, Ask W7756DZgeorgiam about Pacific Hotel Cairns. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. An extra large tub. Stay longer this Summer in Cairns and save 25% off our best available rate. Very, very friendly. Queensland Police said in a statement on Sunday all occupants were safely evacuated, but the building had suffered "significant damage". "They've got all their worldly belongings with them in the rooms, so we need to get that back to them as best we can," he said. AEST = Australian Eastern Standard Time which is 10 hours ahead of GMT (Greenwich Mean Time), abc.net.au/news/qld-cairns-quarantine-hotel-fire-travelers/100657044, Get breaking news alerts directly to your phone with our app, Help keep family & friends informed by sharing this article, 'I will love her until the day I die': Diane Miller's partner pays emotional tribute to his 'baby girl', Climate change protester who blocked Sydney Harbour Bridge sentenced to months in jail, 'Make sure we are stronger': Sanna Marin says democracies have become 'far too dependent' on authoritarian regimes, UN nuclear watchdog wants protection zone around Zaporizhzhia nuclear power plant, Rape charge dropped against Bruce Lehrmann, the man accused of assaulting Brittany Higgins, Chris Dawson will 'probably die in jail' after being sentenced to 24 years for wife's murder, Australia in control in Perth thanks to new-ball brilliance from Mitch Starc, Just three seats in doubt in Victoria as two Labor MPs elevated to cabinet, Donald Trump just lost his 'special master': What it means for investigation into documents seized from Mar-a-Lago, Woman charged with arson after blaze guts rooms at Cairns quarantine hotel. At the end of the day, you need to understand that this is just part of the process of keeping everyone safe. Very, very friendly. Full Digital Access $4 (min. Queensland Health rang twice while I was there, and someone else from the government. She hasbeen chargedwith one count each of arson and wilful damage and will appear in court on Monday. . If you subscribe directly with us you will also get access to our News+ Network which is made up of some of our most popular news sites, like. You'll love it. I am in the middle of 14 days quarantine at this hotel, and I cannot praise the hotel enough. 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In response to the global pandemic, anyone arriving in Queensland must quarantine if, in the last 14 days, they have been overseas, been in a COVID-19 hotspot, been in contact with someone who has COVID-19, has the virus themselves, or any symptoms. Tripadvisor performs checks on reviews. I was pretty sheltered in PNG from the COVID-19 pandemic and didnt know what to expect. Thats a big part.. The Pacific Hotel in the Cairns CBD has been quarantining returned citizens since March, with other hotels such as DoubleTree by Hilton keen to become a hub for more. When I said it wasnt my name and that I was glad I wasnt staying with them as their service has been incredibly poor, I got a cocky have a happy new year message back. "They said they would get it for me, you think it would be a priority. Payment every 4 weeks for the first 12 weeks. And all the movies on the TV were free it was great to have that there, just for my mental health, even if I had already watched most of the films. They then sent me through an email 2 days ago about my stay with this hotel?? Don't be distracted by the outside of the hotel the inside is brand new. Police allege the 31-year . So I contacted them last week and they sent it through. Lock in the lowest price from these sites, This Hotel prevails fakes advertisements for the price. I am .sso disappointed. The staff are lovely but there are better, cheaper places. Pacific Hotel Cairns quarantine fire: 31-year-old woman charged with No mention that they are a quarantine hotel until we showed up. He went above and beyond and is a great asset to this company. Easy walking distance to everything, casino, Esplanade, pier, shopping and many dining options. A 31-year-old mother is in police custody after an "intense" fire broke out within a Cairns quarantine hotel, leading to 163 people having to . "There was thick black smoke coming out from the apartment a couple of stories above me, and I just started to panic. We do hope to get the opportunity to welcome you to our property sometime in the future.Best RegardsTim M.General Manager. BEST FLEXIBLE RATES | SAVE 15% WHEN BOOKING DIRECT. Police will allege the 31-year-old woman lit a fire underneath a . We were very well looked after during our stay. The lobby and pool areas were beautiful. I had a final swab towards the end of my stay, with a different nurse. Pacific Hotel Cairns went above and beyond during our stay. Ridiculous. Taxes and fees that are shown are estimates only. To upgrade, call 1300 MY NEWS (696 397), As a Full Digital Access or Paper Delivery + Full Digital Access Member youll get unlimited digital access to every story online, insight and analysis from our expert journalists PLUS enjoy freebies, discounts and benefits with our +Rewards loyalty program. You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. Pacific Hotel Cairns - Cairns Hotel Accommodation Dear JemimahR,Please accept our sincere apologies for your experience with the communication surrounding your booking. Other than that stay was fine but it should definitely be very clear on all sites that they are a quarantine hotel before booking. So I contacted them last week and they sent it through. Then, after the initial 12 weeks it is $28 billed approximately 4 weekly. Review tags are currently only available for English language reviews. Room types may vary. Pacific Hotel Cairns 43 The Esplanade, 4870 Cairns, Australia - Excellent location - show map 8.1 Very good 1,800 reviews The marvellous attitude of the friendly and polite staff; the excellent room. Will stay again, great location, great staff, and great views. More Date of stay: July 2020 Miranda Barczuk was on her final day of 14 days' quarantine when she said she heard the hotel's fire alarm ringing, then muffled voices in the hall outside her room. On Sunday afternoon, Queensland Police said all evacuees had been relocated, but didn't specify where. I had a quiet about my stay at the Pullman. Prices are provided by our partners, and reflect the total stay price payable through our partners, including taxes and fees that are known to our partners and which are due at time of booking. Hot, tasty, lots of it.The thought that has gone into the planning for quarantine has been amazing.If we ever reach a point when we 'win' against COVID-19, I would love to return to the hotel again. Woman in custody over quarantine hotel fire in Cairns - Tropic Now Out Superior Room at Pacific Hotel Cairns was large and comfortable and the staff were friendly and helpful, but we received a stronger wifi signal from nearby hotels than from the Pacific signal, which dropped out frequently and which could not be picked up at all sometimes.Pay with cash, because Pacific charges an extra 2% for Visa or MasterCard debit or credit cards. Fast check-in, awesome location, friendly staff and clean rooms. The government has said that it will become a duty in law for carriers to ensure that arrivals have signed up to hotel quarantine prior to travelling. The Pacific is older but they appear to main it well, and they have a pool which has a nice atmosphere.The hotel is being used for quarantine, so it might be a little off putting to arrive and see police and military all over the lobby, likewise when the lift stops at one of the floors used for the return travellers, it made us feel a little uneasy.Location is right on the Esplanade, next to the casino, 5 mins walk to the marina and about the same back to the mall. Be sure to enjoy a meal at Bushfire is Closed, the on-site restaurant. I m disappointed I our stay and price. Pacific Hotel quarantine fire: 31-year-old Manoora mum to face court on Any Questions? Everything was pretty standard once we got through Border Control, thats when all the COVID-19 stuff kicked in. I would never stay here or recommend it based on this experience. Very disappointed. Stay connected with free in-room WiFi. Your standards and prices need review. Top floor superior room stay on a Sunday night . Numerous shower heads. Only negative was the incredibly small bathroom with child-height toilet. Picture: 10 News Smoke was earlier billowing from two rooms on the top floor of the hotel, however firefighters have used an extendible crane with a hose at the top to extinguish the flames. Location was great sonly a block from lagoon and esplanade area. Featuring an exclusive entry point with dual key room access, the kids can have one room, affording you the luxury of your own space. Thank you so much for making our quarantine a nice experience, especially loved having the balcony for fresh air. Subscription automatically renews at least 24 hours before the end of the current billing period. Your positive feedback has been shared with the team and we look forward to welcoming you back when you are next in Cairns.Cheers, Jess - Guest Experience Manager. The staff were very helpful location is central to food outlets and the cruise terminal. There was always someone there if you really needed some help. Hotel Quarantine - Review of Pacific Hotel Cairns, Cairns - Tripadvisor Chief Superintendent Chris Hodgman said a crime scene has been established and police expect to charge the woman with several offences, including arson. The Pacific is older but they appear to main it well, and they have a pool which has a nice atmosphere.The hotel is being used for quarantine, so it might be a little off putting to arrive and see police and military all over the lobby, likewise when the lift stops at one of the floors used for the return travellers, it made us feel a little uneasy.Location is right on the Esplanade, next to the casino, 5 mins walk to the marina and about the same back to the mall. Had we known, we definitely wouldnt have booked there. I want to receive great hotel offers and news from Pacific Hotels. She is due to appear in Cairns Magistrate Court on Monday charged with one count each of arson and wilful damage. The service here is SO poor. You hear so many complaints about hotel quarantine, but our experience at Pacific Hotel Cairns has been excellent. Tripadvisor performs checks on reviews. SAVE 27% when you lock in for the first 12 months when compared to the above offer. They didnt contact me because there wasnt a problem. Would stay here again. Hot, tasty, lots of it.The thought that has gone into the planning for quarantine has been amazing.If we ever reach a point when we 'win' against COVID-19, I would love to return to the hotel again. Share. Very, very helpful Caring, kind staff, police and ADF here.Food has been fantastic, and I speak as a former Chef. A valid active email address and Australian mobile phone number are required for account set up. Tim Moloney, General Manager at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review, Ask 483ChristineH about Pacific Hotel Cairns, This Hotel prevails fakes advertisements for the price. Pacific Hotel Cairns fire: Mum arrested after fire engulfs floors of I have worked in hospitality for years beginning with the Marriott. Very, very helpful Caring, kind staff, police and ADF here.Food has been fantastic, and I speak as a former Chef. Dear Neill1958,Thank you for taking the time to review your recent stay with us. Quarantine is a tough time and the team and I strive hare to ensure we make it as comfortable as possible. The never did. Other than that stay was fine but it should definitely be very clear on all sites that they are a quarantine hotel before booking. Jessica Taylor, Marketing at Pacific Hotel Cairns, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. There were only 14 of us on the flight, but we all had interviews with a police officer, who looked at all of our documentation, told us about all the rules and regulations, and we signed documents to say we wouldnt break any of the rules. You may have heard about people needing to stay in quarantine hotels, in order to prevent COVID-19 from spreading. Posted Sun 28 Nov 2021 at 11:15am. I had someone ring me to ask if I had all my medication, and if not, they could provide it for me. In this case: absolutely not. We acknowledge Aboriginal and Torres Strait Islander peoples as the First Australians and Traditional Custodians of the lands where we live, learn, and work. Photo: AFP. The Queensland Police health & staff are so very helpful and friendly. Top floor superior room stay on a Sunday night . Woman charged after setting fire in COVID quarantine hotel It's a 2-minute walk from the marina, and the facilities and restaurants are all close, so there was no inconvenience without a car while travelling. Ms Eletr spoke to the ABC froma room at another hotel where dozens of people had been told to wait for updates. All accommodation rooms have recently been refurbished with an array of Terrific Upgrades rolled out in 2022. Compared to pacific hotel cairns quarantine Cairns police Station watch house or recommend it based on experience! 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