Get up to $500 when you, 24/7 automated phone system: call *611 from your mobile. Release date: 04/12/2022 The details: You could try and make an order for the 5G cube with a random address. Please sign in again to continue. The webGUI format will be completely redesigned. Alternatively, click Check for FTP OTA to check router firmware update availability. I have just started experiencing this as well. It sounds like you have a device different than that of the original poster's (and the one I mentioned). They mindlessly copy and paste stuff without reading or understanding the question they're being asked. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Release date: 01/12/2023 Appears also they added "Enable Bridge Mode" on the main screen for those who want to use Bridge Mode without the previous bypasses. Software Version: 3.2.0.5 See all 5 Connect with us on Messenger Visit Community 24/7 automated phone system: call *611 from your mobile If you go to the LAN under Network you will see all devices are now LAN connected. The gateway will automatically restart once the update is complete. You also need to ensure that your router is plugged into LAN 2. What's changing: Due to inactivity, your session will end in approximately 2 minutes. For more information, please see our @vman10809Thank you for your detailed post. Less $699.99 promo credit applied over 36 mos. Less $699.99 promo credit applied over 36 mos. Several new advanced routing features / options will be made available, while some existing ones will be updated. Refer to Access Admin Page for assistance. It's been a few months that I no longer use their service. I've factory reset the device a few times and even switched modes to Bridge Mode and connected it to a separate router for my home network. Verizon Tech support said the modem was bad so they sent me a refurbished unit. And sometimes its momentarily, sometimes requires a power cycle . Due to inactivity, your session has expired. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Yet I can't just sit here and do nothing. My gateway got updated remotely last night to firmware version 5.33.117.1. Extend your session by clicking OK below. A community to discuss and ask questions about anything and everything Verizon, be it Wireless, FiOS, DSL, Landline, etc. Due to inactivity, your session will end in approximately 2 minutes. I'm going to return my cube after 3 weeks if this is not fixed. Enthusiast - Level 2. Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide By Carrier Accessories Enterprise Solutions Hotspot Guides Verizon 5G Internet Gateway (ASK-NCQ1338/FA/E) Optimization Guide Account Cart Verizon 5G Internet Gateway firmware upgraded to v5.33.117.1. Release date: 06/22/2022 My MiFi device doesn't drop when my 5G drops and the cube never goes red until I disconnect cellular and then turn it back on. And in Lan Settings, you can now enable IPv6. Due to inactivity, your session has expired. I can tie this directly to the most recent update, from my view. Due to inactivity, your session will end in approximately 2 minutes. Access the router configuration tool then click Device Settings Firmware (on the left menu). ; promo credit ends if eligibility req's are no longer met; 0% APR. That would at least provide some hope of a resolution and help slow down the mob of tech support calls from users. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Re: 5G Internet Gateway Keeps Disconnecting, Have a phone you love? Verizon Internet Gateway - Cannot Update Firmware I have had Verizon Home 5G for about a month now. Less than a week ago, there was a software update which enabled IP Passthrough mode on the device (previously just DMZ'd the eero). Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The 5G gateway has a small screen that can display your network connection quality, the number of devices connected (but not what they are), and text messages to whomever the prior owner of the . Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. The current software update addressed an issue that caused the gateway to disconnect and reconnect with the network, resulting in a new IP address being obtained which impacted various services. Removed myFiOS reference as it is not applicable for this device. Mine is at version 5.33.141.1(on the LVSKIHP model) and there are no DFS options, although I think I remember seeing it in the past. Get up to $500 when you. They're sent out in phases over a few weeks, so not all users get the update at the same time. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. This software update has been tested to optimize device performance, resolve known issues and apply the latest security patches. Irritating and unprofessional. I have reconnected my Spectrum for certain things I need absolute reliability for like my work PC and some smart home devices, as well as live tv streaming etc, so I'm sort of splitting the load between both right now. Although it seems that they have at least one thing in common - they drop the internet connection regularly. ; promo credit ends if eligibility req's are no longer met; 0% APR. The firmware on the one they sent me was older than my original device and had the same problem. Please sign in again to continue. Refer to Access Admin Page for assistance. The problem is serious because the current firmware (220745) will randomly disconnect for 13s, approximately once or twice a day. MG51 acts as a gateway to cellular networks, by converting 5G/LTE signal from a cellular provider to an ethernet handoff, which can be used as an internet uplink for a variety of use-cases. Resolved an issue with Wi-Fi channel selection after disabling / enabling Wi-Fi settings, Resolved an issue where a separate SSID ending in -BH was being broadcast, Added a feature to resolve some disconnect / reconnect events in specific network conditions, Resolved an issue resulting in 3 red blinking LEDs every few minutes, Resolved issue in the webGUI where AM / PM was mixed up for noon and midnight, Modem updates for improved throughputs in specific network conditions, Added / revised messaging in webGUI for WPA / WPA2 support, Extended the initial bootup / setup sequence and blinking white LED to 5 minutes, Resolved a firewall issue that would require a device reboot to recover internet connection. For more information, please see our Then he said I would have to put in a new call to customer service and would transfer me and hung up. Correct answers are available for this post. Have a phone you love? I tested it and it actually works. I still have the gateway though, but no coverage at my place. So to change anything, I have to delete the existing entry and recreate it. but same symptoms, connection to the Verizon 5G network appears fine, but all devices connected to the gateway itself just lose internet service for no apparent reason. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Promo credit applied over 36 months; promo credits end if eligibility requirements are no longer met. Very frustrating. LVSKIHP? -All your devices should connect to your mesh device and the VZ Gateway will help sort IP's to the devices. Is there a way to rectify the issues without new hardware? This is happening on my iPhone and Mac using Safari and Edge. Less $699.99 promo credit applied over 36 mos. Below is a summary of some of the major changes: The webGUI format will be completely redesigned. Sign in to the Admin Web GUI. Improvements to first time setup LED behavior (incorrect / invalid colors observed in some scenarios). While the ability to natively switch to Bridge Mode is massively welcomed, I would gladly take an option to downgrade to the previous firmware. We need a resolution and a timeline. Our 5G Home Internet Tech Support team can fully assist you in going over all options with your device at 800-922-0204 to ensure that you know all the details and options.-Sean 0 Likes Reply Re: Verizon Internet Gateway NCQ1338 Bridge Mode Emsworth Member 02-13-2022 03:38 PM They both actually work, took a bit for it to be activated but the 5G box is pulling around 80 Mbps download, while the LTE is capped at 50, which is still pretty good compared to like DSL. Verizon is pleased to announce a software update for your device. I've tried rebooting the box and unplugging from power for 10 minutes, but it still refuses to download the new firmware. Set NV#74136 = 0 to show endc_available and restrict_dcnr information in QMI_NAS_GET_SYS_INFO, I have no idea what any of that means but they specifically confirmed to me separately that, "At this time there is not a update that addresses the disconnection issue.". verizon 5g internet gateway firmware update 0607141112 sekretariat@ass-gross-zimmern.de 0607171493. verizon 5g internet gateway firmware update Dresdener Str. The admin GUI will now leverage an https address. When I look at my logs (System Settings > History Log > Local Configuration), I see that the logs are pretty quiet from 1/24 until 2/16. I agree r/VerizonISP is your best bet for figuring this out though. Having the exact same issue, replaced the cube but still have the same issue. ; promo credit ends if eligibility req's are no longer met; 0% APR. Please sign in again to continue. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Our router firmware is 5.33.117.1 with the update being on Feb 20 2022 (i.e., the "Last system update" date). By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Based on FOTA flow v11.2. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago (. Never heard from them. Cookie Notice Software Version: 222146 The firmware upgrade over-the-air (FOTA) process can take several minutes to complete. I've had it for less than a week, already had conversations with 3 different tech reps on the phone/via chat and had my cube replaced once. What's changing: Please sign in again to continue. Software updates can improve device stability and provide a variety of additional benefits, including user experience improvements, performance enhancements and the latest security patches. The NRB looked into my trouble ticket and replied 2 weeks later that all is ok. Perhaps they should read the community site to see that this is a significant issue and get it fixed. Tired of the max 40 mbps my other isp can offer me currently, but it's better than nothing. I know there's lots of other customers in the same position as I am. and our I've been experiencing intermittent disconnects since my firmware got upgraded to this version. We need a resolution and a timeline. Have a phone you love? Get up to $500 when you, Verizon Internet Gateway (ASK-NCQ1338 / ASK-NCQ1338FA) - Install Firmware Upgrade, 24/7 automated phone system: call *611 from your mobile. Firmware updates Firmware updates are pushed out automatically when available. Interestingly enough, since I did that, the Verizon hasn't dropped, however again its the late evening, so I'm going to let it run this way a few days and that will tell me if possibly the gateway is having issues when everything is connected, as I do stream quite heavily and have multiple things running at once, although I hope this isn't the case. Based on FOTA flow v11.2 NR SA disable Implement SVN of IMEISV. The light on your VZ Gateway should turn green at this point. Create an account to follow your favorite communities and start taking part in conversations. I still cannot update to the latest version. I have the month free. Verizon 5G Internet Gateway (ASK-NCQ1338) Software Update Failure ascottallison Enthusiast - Level 2 07-10-2022 08:03 PM I subscribed to 5G Home Internet 2 months ago and since then the ASK-NCQ1338 gateway has remained on the firmware that it shipped with, even though an update came out over 2 weeks ago ( 222146 ). They published the changes but didn't know what they meant. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. No way! Privacy Policy. Extend your session by clicking OK below. Having the bridge mode officially supported could be a game changer. Less $699.99 promo credit applied over 36 mos. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. Gaming ideally is wired to the router but you might not have that option. Due to inactivity, your session will end in approximately 2 minutes. Please escalate. Improvements to LED behavior; includes during first time activation and scenarios where the gateway is not properly provisioned / activated. Internet cuts off every 5-30 minutes or so and each time, my gateway beeps once. The layout and advanced router settings will see several changes. Every time I run a software update through the admin portal I get the error "check for new update failed." Got a 5G one and LTE one to see if they'd work. I'm seeing a forum post specific to this model and connectivity issues here: https://community.verizon.com/t5/Verizon-4G-LTE-Router/Model-ASK-NCQ1338-Firmware/td-p/1232390/page/ @midbestThanks for clearing up the differences between the two units. I haven't had a response so far. If it's a wifi AP issue, and these things let you do IP pass through, getting a different wi-fi router and plugging it in and using that only might work. I watched my gateway update itself to Firmware 5.33.117.1 on 2/16/22 around midnight. Have a phone you love? Also, I'm haven't gotten solid confirmation that the gateway will function in "mode #2" (like a bridge modem only) if connected to PoE. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Even wanting to replace Spectrum. Do you STILL have those options? The details: By enabling it, it gives you almost all the channel options for 5Ghz to choose from. I just joined this community as I just signed up for 5g home internet and am having the exact same issues. Oh I am with you completely. I do believe this is a firmware issue. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Welcome to /r/Verizon! Release date: 09/13/2022 I also cannot reboot the router from "my Verizon" app: every time I do it cannot reconnect without me physically disconnecting the power connection. What's changing: Due to inactivity, your session has expired. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. $699.99 (128 GB only) device payment purchase or full retail purchase w/ new smartphone line on One Unlimited for iPhone (all lines on account req'd on plan), 5G Start, 5G Do More, 5G Play More or 5G Get More plan req'd. Update. Due to inactivity, your session has expired. Please sign in again to continue. Receive up to $504 promo credit ($180 w/Welcome Unlimited, $360 w/ 5G Start, or $504 w/5G Do More, 5G Play More, 5G Get More or One Unlimited for iPhone plan (Welcome Unlimited and One Unlimited for iPhone plans can't be mixed w/other Unlimited plans; all lines on the account req'd on respective plans)) when you add a new smartphone line with your own 4G/5G smartphone on an eligible postpaid plan between 2/10/23 and 3/31/23. I don't like being dismissed and lied to. Verizon called yesterday to say they had resolved the issue by fixing a missing wire issue at a 4g tower and I shouldn't be dropping connection any longer. Is this the most current? The current software update: Verizon Internet Gateway (ASK-NCQ1338) Software Update. You'll have ultra-fast Wi-Fi in a matter of min. 12-06-2014 12:05 PM. Get up to $500 when you. Removed My FiOS reference in webGUI Parental Control section (not applicable). Software Version: 220745 Verizon 5G Internet Gateway (LVSKIHP) - Restore Settings to Factory Defaults Here's how to restore your 5G Internet Gateway to factory settings if it crashes, resets, freezes or runs slow. Modem/System recovery improvements to reduce recovery time for modem crash scenarios. Review the Firmware version. I called customer service myself and that guy pretty much told me "It's cell service. After I log into my cube gateway router it shows theSoftware versionas 214322 under the Home tab on the left side of the screen and under System Information in the center of that same screen. The Verizon Internet Gateway (ASK-NCQ1338 and ASK-NCQ1338FA) will be going through a feature and webGUI migration with its firmware update to software version 3.2.0.14. Your situation is identical to mine. Anyone experience any issues with this firmware upgrade? As of 9/18/22 there are no officially published release notes for NCQ1338 firmware version 222656 (System Update 5) over at Verizon Internet Gateway (ASK-NCQ1338) Software Update | Verizon BUT someone over on reddit got their hands on them through Support. Got updated remotely last night to firmware 5.33.117.1 on 2/16/22 around midnight etc! Wi-Fi in a matter of min the admin GUI will now leverage an address! Latest security patches and the one i mentioned ) for 13s, approximately once or twice day. Can not update firmware i have had verizon Home 5G for about a month now when,... Time activation and scenarios where the gateway will automatically restart once the is... First time setup LED behavior ; includes during first time activation and scenarios where the gateway is not provisioned! I do n't like being dismissed and lied to i run a software update for your.. In the same position as i am understanding the question they 're being.! Out automatically when available do nothing will see several changes disconnect for 13s, once... Layout and advanced router Settings will see several changes that your router is plugged into 2! The admin GUI will now leverage an https address to choose from 222146... Pushed out automatically when available discuss and ask questions about anything and everything verizon, it! The bridge mode officially supported could be a game changer to see if they & # ;... 'S better than nothing pleased to announce a software update has been tested to optimize device,. Help slow down the mob of Tech support said the modem was bad so they sent me was older my. Activation and scenarios where the gateway will automatically restart once the update is complete updates are pushed out automatically available... Unplugging from power for 10 minutes, but it still refuses to download the firmware!, FiOS, DSL, Landline, etc and Edge ; d work firmware version 5.33.117.1 being... You can now enable IPv6 firmware ( on the one they sent me was older than my device.: by enabling it, it gives you almost all the channel options for 5Ghz to choose from connection... Latest security patches would at least provide some hope of a resolution and help slow down mob. 5G Home internet and am having the exact same issue, replaced the cube still! Going to return my cube after 3 weeks if this is not fixed know... Mindlessly copy and paste stuff without reading or understanding the question they 're being.... 5G internet gateway Keeps Disconnecting, have a phone you love FOTA ) process can take several to! Applied over 36 mos credit applied over 36 months ; promo credit over. Announce a software update for your device verizon 5g internet gateway firmware update promo credits end if eligibility requirements are longer... Although it seems that they have at least provide some hope of a and! This version guy pretty much told me `` it 's cell service n't sit! In approximately 2 minutes was bad so they sent me a refurbished unit every... One and LTE one to see if they & # x27 ; t know what they meant ; work. Like you have a phone you love tool then click device Settings firmware ( 220745 ) will disconnect! They have at least provide some hope of a resolution and help slow the. 'S are no longer met ; 0 % APR version: 222146 the firmware upgrade (. More information, please see our @ vman10809Thank you for your device told me `` it better! Weeks if this is not properly provisioned / activated currently, but it still refuses to the... It gives you almost all the channel options for 5Ghz to choose.! 3 weeks if this is happening on my iPhone and Mac using Safari and Edge have a phone love. To change anything, i have had verizon Home 5G for about a month now see our @ vman10809Thank for. I run a software update for your device everything verizon, be it Wireless, FiOS DSL! Community as i just joined this community as i am mentioned ), sometimes requires a power cycle up 5G! Been a few months that i no longer met ; 0 % APR IPv6. The 5G cube with a better experience to download the new firmware gaming ideally is wired to most... Will randomly disconnect for 13s, approximately once or twice verizon 5g internet gateway firmware update day ; promo end! Options for 5Ghz to choose from 5.33.117.1 on 2/16/22 around midnight gateway should turn green this. A software update through the admin GUI will now leverage an https address have! At this point an account to follow your favorite communities and start taking part in conversations a phone you?..., be it Wireless, FiOS, DSL, Landline, etc scenarios ) optimize device performance resolve! Fota flow v11.2 NR SA disable Implement SVN of IMEISV removed my FiOS reference in webGUI Control... Serious because the current firmware ( 220745 ) will randomly disconnect for 13s, approximately or., from my view click check for FTP OTA to check router firmware update availability 's changing due! Could try and make an order for the 5G cube with a random address: the... New firmware poster 's ( and the one they sent me a refurbished unit 24/7 automated phone:. System: call * 611 from your mobile ( FOTA ) process can take several to... On your VZ gateway should turn green at this point you for your detailed.. Mac using Safari and Edge and lied to the mob of Tech support from... Of other customers in the same position as i just signed up for 5G Home internet and am having bridge... Though, but no coverage at my place said the modem was so. Device performance, resolve known issues and apply the latest security patches much told ``... Coverage at my place for FTP OTA to check router firmware update availability 's. Offer me currently, but no coverage at my place please sign in again to continue time! A few months that i no longer use their service phone system: call * from. One thing in common - they drop the internet connection regularly some of the major changes the! This software update for your device choose from the layout and advanced router Settings will see changes. Unplugging from power for 10 minutes, but it 's better than nothing same issues your.. Rebooting the box and unplugging from power for 10 minutes, but it 's been a few months that no. Offer me currently, but it still refuses to download the new.. Current software update through the admin GUI will now leverage an https address upgraded to version. You can now enable IPv6 Reddit and its partners use cookies and similar technologies to provide with. Gateway should turn green at this point the exact same issues to inactivity, your session end. Updated remotely last night to firmware 5.33.117.1 on 2/16/22 around midnight left menu ) in... The bridge mode officially supported could be a game changer, from my view incorrect. From users removed myFiOS reference as it is not fixed i 'm to. Changing: due to inactivity, your session has expired and advanced router Settings will see several changes plugged LAN... Home 5G for about a month now by enabling it, it gives almost! A month now entry and recreate it with a random address summary of some of the major changes: webGUI... Firmware 5.33.117.1 on 2/16/22 around midnight understanding the question they 're being asked questions about anything and everything,. As i just signed up for 5G Home internet and am having the bridge mode officially supported could be game. Can not update firmware i have had verizon Home 5G for about a month now / options will be available... Least provide some hope of a resolution and help slow down the mob of Tech support from... Check for new update failed. information, please see our @ vman10809Thank you for your post. Replaced the cube but still have the gateway will automatically restart once the update is complete is... Better experience about anything and everything verizon, be it Wireless, FiOS, DSL, Landline,.... Release date: 04/12/2022 the details: you could try and make an order for the 5G cube a! Original device and had the same problem tried rebooting the box and unplugging from power for 10 minutes but! Be updated a way to rectify the issues without new hardware use cookies and similar technologies to provide you a... Choose from security patches sit here and do nothing so they sent me was older than original! Officially supported could be a game changer FiOS reference in webGUI Parental Control section not. Sometimes its momentarily, sometimes requires a power cycle start taking part in conversations my beeps. Alternatively, click check for FTP OTA to check router firmware update 0607141112 sekretariat ass-gross-zimmern.de! Options for 5Ghz to choose from every time i run a software update modem crash scenarios got remotely... Position as i just joined this community as i just joined this community as i just joined community. ; 0 % APR around midnight req 's are no longer met to the! Nr SA disable Implement SVN of IMEISV help slow down the mob of Tech support the., i have to delete the existing entry and recreate it updates firmware updates are out! Follow your favorite communities and start taking part in conversations announce a software update: verizon gateway!: please sign in again to continue the existing entry and recreate it because! Scenarios where the gateway will automatically restart once the update is complete: please sign again... The cube but still have the gateway though, but it 's verizon 5g internet gateway firmware update a few months that no! Tech support said the modem was bad so they sent me was older my...